Customer Service Representative
Resume:
Claudia Flores
Tracy, CA *****
**************@*****.***
Reliable warehouse associate with a background in receiving, stocking, selecting, packaging and inventory experience. Livermore DHL MFG expeditor lead with extensive SAP knowledge from inbound to outbound procedures process. Helped Portola and Fremont expedite 72 hours Hot MFG critical demands. Efficient and high-accurate with a flexible schedule and ability to stand entire shifts. Willing to relocate to: Tracy, CA - Livermore, CA - Pleasanton, CA Authorized to work in the US for any employer
Work Experience
CSR - Customer Service Representative
JPA Landscape and Construction - Livermore, CA
September 2023 to Present
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Asset experience
Customer Service Representative
CEMEX USA - Livermore, CA
November 2022 to May 2023
• Answered from 50-100 calls daily (inbound and outbound)
• Help customers create new concrete orders via phone and cemexgo app.
• Review future orders and fix any discrepancy.
• Emailed sales rep to extend any expired project.
• Emailed sales rep to create new project.
CSR/Receiving MFG Expeditor Lead
Dhl Chain Supply Livermore - Livermore, CA
October 2019 to August 2022
• Monitor & work on email escalations daily (both internal & external)
• Attend to 8:30 am MFG daily meeting
• Complete MFG Action Item list daily
• Extensive SAP/knowledge transactions from inbound to outbound related tasks
• Pulling packing slips for research daily (both hard copy & TSM soft copy)
• TrackAware (to confirm status/delivery of shipments)
• Monitor the Receiving/Put away hot board daily
• Depot/Spares experience
• Variance knowledge
Put To Store
The Home Depot - Tracy, CA
July 2019 to October 2019
Receive merchandise, sort the items and stock to its designated pallets. Wrap up full pallets and run them to the loading dock.
Reciever/Stocker/selector
Orchard Supply Distribution Center - Tracy, CA
January 2014 to December 2018
• Offload/unload trailers when receiving
• Fill out receiving paperwork
• Receive merchandise systemically
• Stock pallets to its rack location
• Maintain clean and safe environment
Sandwich Artist
Subway - Mountain House, CA
January 2013 to December 2014
• Prepared food neatly, accurately, and in a timely manner
• Maintained food and sanitations standards
• Exceptional customer service
Repacker
The Produce Exchange - Livermore, CA
January 2011 to December 2013
• Produce repacking
• Stack pallets
• Label pallets by the store they belonged to
• Keep a clean and safe work environment
Education
High school diploma
Tracy High School - Tracy, CA, US
2002 to 2006
Skills
• CHERRY PICKER (4 years)
• FORKLIFT (4 years)
• INVENTORY (1 year)
• OPERATIONS (2 years)
• PACKING (4 years)
• PALLET JACK (Less than 1 year)
• PICKER (2 years)
• STOCKING (2 years)
• Manufacturing (2 years)
• Microsoft Excel (2 years)
• Extensive SAP knowledge (2 years)
• Produce Experience
• Food Production
• RF Scanner
• Warehouse Experience
• Supply Chain
• Materials Handling
• Logistics
• Merchandising
• Shipping & Receiving
• Reach Truck
• Freight Experience
• Heavy Lifting
• Microsoft Word
• English
• Order Picking
• Negotiation
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