Customer Service Rep

Larry C. Bates

**** ***** ****** ***** *******, Ohio 44137

216-***-**** (home) 216-***-**** (cell)

*****-*****@*********.***

PROFESSIONAL PROFILE

Sales and Customer Service Professional with extensive experience in achieving challenging sales goals in highly competitive markets. Strongly values dedication and commitment to addressing and resolving customer concerns. Proven success in accomplishing individual and organizational goals as a result of excellent customer service, communication, and organizational skills.

EXPERIENCE

Cardinal Health August 2020-Sept 2022

Customer Service Rep

Responsible for providing exceptional customer service in effort to inform, educate, and advise customers about their medical supplies, billing, and orders

Works with customers over the phone to obtain information to resolve complex issues and produce desired end results per outlined company standards and guidelines

Effectively manages approximately 50 incoming calls per day.

Develops continuous knowledge of products and processes to confidently answer customer questions in a timely manner

Electronic Merchant Systems, Independence, Ohio July 2015- March 2020

Provided excellent customer service to a variety of customers in order to effectively install credit card terminals

Assisted business merchants with resolving technical issues and troubleshooting systems to provide support in installing internet gateways and mobile swiping technology to complete customer credit card transactions

Communicated with a large number of internal and external customers by telephone and email to develop customer satisfaction and build customer retention

PNC Bank, Brecksville, Ohio April 2014-July 2015

Default Specialist II

Responsible for providing superior customer service in a high call center atmosphere

Utilizes exceptional problem solving skills to recommend appropriate decisions to customers regarding their financial well-being and obligations

Provides viable and realistic solutions to assist customers in the repayments of their loans

Works to provide financial support and knowledge to all customers while achieving a high level of captured loan payments

Achieved DMR sales goals for the months of May –December 2014

7-Eleven, Westlake, Ohio 2013-2014

Assistant Manager

Responsible for conducting cash transactions and providing superior customer service

Performed balancing of store and other financial operations to ensure profitability

Actively resolved customer issues and acted as mentor to other employees

Huntington National Bank, Cleveland, Ohio 2011- 2012

Personal Banker

Proactively seek out current and potential clients for sales and customer service opportunities through calling activities and use of marketing resources.

Works with banking office team members to achieve individual and banking office sales goals by opening new accounts, taking loan applications and closing loans.

Responsible for maintaining up-to-date knowledge of products services, technology, and regulations.

Walgreens, Cleveland, Ohio 2007-2011

Assistant Manager

Ensured that store sales exceeded projected goals through good customer service and staff engagement

Responsible for opening and closed store in a timely manner

Prepared deposits and received store inventory on a daily basis

Performed visual merchandising

Charter One Bank, Cleveland, Ohio 1990 -2006

Branch Manager

Managed and trained staff to ensure the day-to-day operation of the Branch

Served as a calling officer to the local business community on a semi-monthly basis resulting in achieving sales and new business goals for the year.

Motivated staff to attain sales goals through incentives and innovative thought processes resulting in business quotas being met and often exceeded.

Increased the branch savings usage by 50% over a 6-year period.

Successful in turning several low performance branches into profitable entities.

Interacted with bank customers to complement and maintain existing customer base.

Consistently achieved 90% in customer survey shops

EDUCATION & TRAINING

Associate Degree in Business Management, Cuyahoga Community College, Cleveland, Ohio

PROFESSIONAL DEVELOPMENT

Behavior and Professional Classes

Diversity Training

Behavioral Event Interviewing

Sales and Coaching

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