KW

KARISHA WHITESTONE

ad1one@r.postjobfree.com 770-***-**** Atlanta, GA 30349

Motivational Team Leader successfully monitors performance, develops, trains, and motivates members. Proficient with managing daily direction and team communication. Collaborated with teams across multiple departments to develop performance metrics aligned with company objectives. Collaborative and resourceful professional dedicated to identifying team members' needs to create and deliver a great culture. Committed to driving team performance and achieving organizational goals. Expertise in resolving issues within set time limits to maximize customer satisfaction. Excels at building customer loyalty and keeping the customer first. Experience conferring with employees and management to address problems and solutions with KPIs and procedures negatively impacting business operations. Management Skills

Customer Service

Communication Skills

Workload Management

Time Management

Decision Making

Target Fayetteville, United States

General Merchandise Team Leader

10/2017 - 10/2023

Three years leading a team of 7 to 10 team members. Supervised teams and individuals, giving feedback on performance and setting goals for improvement.

Identified opportunities for improving business processes. Collaborated with teams across multiple departments in order to develop performance metrics aligned with company objectives. Planned and executed daily/weekly workload to deliver on department and store sales goals and guest engagement, including merchandising, pricing, transitions, revisions, sales plans, sampling, promotions, and price change

Established clear goals and expectations and held team members accountable to expectations.

Trained staff in job roles, business policies, and industry best practices Creates a fun workplace, that allows team members to feel welcome. Provided coaching and feedback on employee performance, encouraging professional development.

Trained staff in job roles, business policies, and industry best practices. Created a fun workplace that allowed team members to feel welcome. Target Fayetteville, United States

General Merchandise Team Member

10/2017 - 10/2020

Delivered accurate and timely merchandise transitions for all store areas; adhered to new merchandise street dates.

Ensured displays were in proper working condition. Ensured areas were guest-ready and presentation standards were maintained as the workload was completed.

Ensured the sales floor was fully stocked, excess product and fixtures, zoning, signing, and labeling accurately.

Summary

Skills

Experience

Provided excellent customer service to guests.

Executed cash transactions quickly and accurately. Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.

Kelly Services Carrollton, GA

Substitute Teacher

03/2017 - 05/2017

Implemented existing lesson plans in a manner that ensured the integrity of academic time and motivated students to learn and participate Adhered to all procedures, guidelines, and policies followed by regular teachers in line with recommended teaching procedure Made use of procedures and materials that are most suitable for attaining lesson goals

Maintained classroom control and fosters a safe, positive environment for all students

Assisted with classroom management issues when needed. Division Of Family And Children Services

Carrollton, GA

Family Preservations Intern

08/2016 - 11/2016

Assisted case managers with collateral contacts to follow up with service providers

Participated in-home visits to observe the safety of the home Participated in school visits to follow up with children involved Clerical duties: filing paperwork, faxing release of information forms, and making copies

Diligent efforts to locate absent parents by sending out letters Kroger Fayetteville, United States

General Merchandise Clerk

10/2010 - 01/2015

Created an environment that enabled customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store. Gained and maintained knowledge of products sold within the department and was able to respond to questions and make suggestions about products.

Recommend Drug/GM items to customers to ensure they get the products they want and need.

Southern New Hampshire University Hooksett, NH

MBA in Entrepreneurship

06/2023

June, 2023- Honor Roll

3.7 GPA

University Of West Georgia Carrollton, GA

Bachelor of Science in Sociology

12/2016

Education and Training

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