Felicia Escalante
Houston,Tx *****
****************@*******.***
Objective
Seeking to challenge myself with new opportunities as a self starter. Looking for a
position where I can showcase my skills and contribute to the growth of an organization.
Skills
Professional: Competent and reliable professional, committed to top quality work.
Versatile and multi-skilled person.Resourceful in solving problems and maximizing
resources.Enthusiastic, dependable, self-motivated.
Computer: Typing 40pm, Microsoft Office 365, Ceridian Time Solutions, I-9
Management, Open Hire Silk Roads.
Experience
JANUARY 2017 - PRESENT
Stay at home parent/Babysitter, Houston, Tx - Mom/Grandmother
● Maintained daily schedules and routines.
● Ensured a safe environment.
● Communicated with educators and doctors as needed.
● Administered medication accordingly.
● Assisted with homework as needed.
● Budgeting.
● Housekeeping.
SEPTEMBER 2016 - DECEMBER 2016 / MAY 2015 - OCTOBER 2015
Robert Half Staffing Agency, Houston, Tx - Accounts Payable Clerk/ Project Manager
● Managed approximately 1000 emails daily.
● Routing emails to the appropriate team awaiting processing.
● Data entry with invoice numbers.
● Print, file and scan invoices awaiting processing.
● Manage high volume of invoices daily, verifying and filing.
● Run daily and monthly sales reports.
● Answering/ transferring phone calls.
● Charging credit card accounts.
OCTOBER 2015 - APRIL 2016 / JANUARY 2015 - APRIL 2015 / JANUARY 2013 - APRIL 2013
H&R Block, Houston, Tx - Seasonal Client Service Professional
● Managed a small team to call clients for a win back client promotion.
Daily Management office reports of the tax office.
● Ensure improved client experience and achieve client retention.
● Training and supervising the office.
● Motivate employees towards success in a sales environment to achieve consistent results
which resulted in a 3% increase.
● Assisted clients by matching the best tax professional to fulfill clients needs, assuring
confidentiality and privacy, scheduling, identifying products or services helping clients
needs.
● Managed client wait time down by 50% from previous year.
APRIL 2013 - APRIL 2014
Bison Stock Supply, Houston, Tx - HR Advocate/Sales Support
● Managing payroll, new hire orientation and insurance submitting and renewals.
● Submit accident/incident reports and workmans comp claims to risk management.
● Hiring and terminating new/current employees.
● Assisted in launching a new hire safety orientation program.
● Verify I-9 documents and reviewing resumes.
● Submit financial, cash, sales and reconciliation reports.
● Billing and invoicing accounts with purchase orders.
● Check areas for safety and filing reports for the RIsk Assessment Safety team once a week.
● Attended procedural meeting weekly.
SEPTEMBER 2002 - JULY 2011
Communities in Schools, Houston, Tx - Case Manager
● Plan, direct and coordinate activities to ensure the goals and objectives of CIS are
accomplished, performance reviews, implementations of program components at the
assigned school site.
● Coordinate enrichment activities to enhance academic, vocational, social and other
program components on campus and in the community.
● Maintain a minimum of 120 caseload students per program year.
● 109% compliance of all state requirements under TEA restrictions for the school year.
Education
Education America, Houston, Tx- Associate's Degree
Majored in Business of Applied Science.
Certificates
● HR Fundamentals
● Microsoft Office Fundamentals
● Todays Remote Work