Customer Service Representative

Lea J. Johnson

*** ******* **** ******, ******* *3326 Cell: 954-***-**** Email: ***********@****.***

Core Qualifications

● Highly competitive, self-starter who is organized, disciplined, and goal orientated.

● Detailed experience in modern office practices and procedures, correspondence preparation, protocol and etiquette in conducting official matters.

● Excellent communication skills demonstrated by ability to work with people of diverse backgrounds. Listen to and determine the needs of customers before offering solutions. Quickly establish rapport with clients.

● Proven ability to exercise tact and diplomacy in dealing with customers firmly and impartially.

● Proficient in operating multi line phone systems, copiers, printers, fax machines, and scanners. In-depth experience and knowledge of Microsoft Office Systems: including Word, Excel, PowerPoint, and Outlook software packages.

● Strong basic mathematical skills; and time management skills.

Professional Experience

Macy’s Department Miami, FL

Cashier/Customer Service

August 2018 – January 2020

● Greet every customer in the store in a friendly manner.

● Explaining the rewards program and its benefits while ensuring Passionate, Friendly, Helpful and Real Service to every customer.

● Rings up customers while following Macy’s cash handling policies and register procedures.

● Maintained a clean and organized store. Included but is not limited to picking up trash in the aisles, returning items back where they belong according to Sears’s standards, cleaning the associate break room and restrooms, vacuuming the store, cleaning mirrors, cleaning the front walkway/stoop of the store.

Customer Service Representative Alorica

March 2020 - June 2021

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Answered inbound calls, chats and emails to facilitate customer service.

• Demonstrated excellent communication skills in resolving product and consumer complaints.

•Consulted with customers to resolve service and billing issues.

• Educated customers on special pricing opportunities and company offerings.

• Informed customers about billing procedures, processed payments and provided payment option setup assistance.

• Upheld quality control policies and procedures to increase customer satisfaction.

BurgerIM Sunrise, FL

Cashier/Register

October 2020-January 2021

● Cited for excellence in interpersonal communications, teamwork, customer service, flexibility and reliability.

● Demonstrated ability to interact with customers from diverse cultures and backgrounds.

● Transformed "difficult" customers into loyal, repeat guests by leveraging strengths in premium service delivery and ability to find win-win resolutions.

● Commended for multitasking abilities.

Saks OFF 5TH Sunrise, FL

Sales Associate

July 2021- Current

•Assister teammates with sales-processing tasks to meet daily sales goals

•Apply strong problem-solving and interpersonal skills to resolve conflicts

•Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy. Handled cash, check, credit and automatic debit card transactions with 100% accuracy

•Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.

Education

● High School Diploma ● Coral Reef Sr. High ● Miami, Florida ● June 2021

Languages

● English (Fluently)

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