Technical Support Analyst
Resume:
JOSHUA
STEPHENS
****.**********@*******.***
JOSH STEPHENS
OBJECTIVE
Continue to build on a successful career
by finding new challenges and new
opportunities.
SKILLS
I am a very self-motivated and driven
person. I am thirsty for knowledge, I love
solving problems and learn quickly. More
importantly, I have a great way of getting
along with people and learning from them
and their experience. I have developed an
expansive skill set spanning Insurance,
Client Management, Sales and Information
Technology.
EXPERIENCE
TECHNICAL SUPPORT ANALYST RT SPECIALTY
CHICAGO, IL
November 2022- Current
Agency Policy Management Systems Admin including Concept One, ImageRight, AIM, FreshDesk, Fresh Service, ServiceDesk. Supporting 1000+ users. Triaging Tickets to the appropriate teams.
ACCOUNT ADMINISTRATOR LOCKTON COMPANIES
SCOTTSDALE, AZ
December 2019 – January 2021
Serviced a Commercial Insurance book of $2M+
Primary duties included: Developing Loss Data Analysis, Maintaining Statements of Values, Exposure Workbooks, Certificates of Insurance, Accounting and Billing, Policy Endorsements, Managing Renewal Timelines. IT SPECIALIST LOCKTON COMPANIES
DENVER, CO
February 2012 – December 2019
Serviced an internal team of 450+ associates.
Primary duties included support for: Desktop, Telecom, Mobile Device, AV, Conference Rooms, Networking, VDI Roll Outs, IGEL, Equipment Deployment, Construction Build Outs, Printers, Digital Presses, Mail Sorting and Delivery Machines.
Other Duties: Video Production, Photo Editing, Event Planning and Execution. EDUCATION
NETWORK SYSTEMS ADMIN ASSOICIATES DEGREE
DeVry University
Denver, CO
VOLUNTEER EXPERIENCE AND LEADERSHIP
2
Mile High United Way Executive Committee
Junior Achievers Event Committee
Food Bank of the Rockies Volunteer
Lockton Companies Golf League Founder Chair
Lockton Companies Bowling League Founder Chair
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