Business Systems System

JASON HARKINS

Colorado Springs, Colorado ***** 719-***-**** *****@*******.*** https://www.linkedin.com/in/jasonsharkins/ SUMMARY

A forward-thinking and accomplished business systems director with a demonstrated history of success in software implementation, development methodologies, technical troubleshooting, requirements gathering, CRM configurations, code migration, and risk assessment. Well-versed in carrying out technology selection process, leading strategic initiatives, and implementing solution design. Translates business needs to improve process optimization, enhance service delivery, and mitigate risks. Adept at leading and mentoring cross-functional teams, business process engineering, and Agile methodologies. Proven aptitude for cutting costs, improving efficiency, and expanding business.

AREAS OF EXPERTISE

Business System Management

Project Lifecycle Management

Business Requirements Gathering

Continuous Process Improvement

Vendor Relationship Management

Negotiations

Change Management

Corporate Applications

Team Leadership & Training

Business System Architecture

Client Relationship Management

Mentoring

Governance

Audit Compliance

Systems Integration

Workflow Optimization

Budgeting & Forecasting

Risk Assessment & Mitigation

Digital Transformation

GDPR

Data Protection

KEY ACCOMPLISHMENTS

Served as technical lead for digital transformation to Salesforce globally.

Maximized sprint scope 30% via Agile processes execution and focus on automation.

Decreased application migration time 20% by automating reference data loading.

Carried out four merger / acquisitions efforts while successfully merging systems and data.

Minimized dependency on external consultants 20% by delivering training to teams with relevant skills.

Achieved cost savings of nearly $10M by integrating licenses / systems, refining business processes, and moving to more cost- effective platforms.

Steered teams of up to 40 people and oversaw development / operations for over 30 applications, including core CRM, financial, and business-critical global systems.

Led reporting / analytics efficiencies through business partnerships and streamlining and attained 50% reduction in overhead. TECHNICAL SKILLS

Siebel CRM, HTTP, XML, Linux, Oracle, MS SQL Server, IIS Web Server, Microsoft Office, Jira, Salesforce CRM EXPERIENCE

FIRST ADVANTAGE CORPORATION, Atlanta, Georgia, 2016-2023 Director of Corporate Applications, 2018-2023

Delivered advice to business leaders and SMEs to analyze improvement opportunities. Managed numerous projects in business units and platforms. Implemented regular CFO and CIO meetings for collaboration, coordination, and prioritization. Developed data-driven project priorities and reporting aligned with Agile processes. Executed impact analysis and root cause analysis while resolving production system issues. Oversaw budget for tech stack of over 30 applications.

Efficiently migrated support for Oracle products to Rimini Street, saving $200K annually.

Saved a significant $8M with license management and $1M with server consolidation.

Monitored global CRM (Salesforce and Siebel), CPQ, Oracle Financials, OBIEE, Axway File Transfer, Workday, and other corporate applications.

Supervised activities of global team of 27 technical resources across India and US. Coordinated with teams in China, Australia, UK, India, Philippines, and US.

Jason Harkins, Page 2

FIRST ADVANTAGE CORPORATION, Atlanta, Georgia

CRM Platform Manager, 2016-2018

Served as focal point of contact for developers and business team members and delivered expert knowledge of business processes and Siebel systems. Monitored system uptime and processed change requests. Created design review board with regular meetings for cross-functional changes. Executed system cleanup to retire unused customizations and standardize processes. Designed automatic queue assignment and escalations for service requests (SRs). Integrated and improved Siebel CRM platform, including merger of three uncoordinated and immature systems. Formulated dashboards, using SharePoint and Jira to drive transparency of priorities and efforts. Conducted regular design reviews with stakeholders and implemented Agile development processes.

Grew Siebel CRM globally across EU, India, and APAC.

Steered and drove cleanup to de-duplicate and retire data, including 1M accounts and 3.5M contacts.

Streamlined email to SR conversion process to deploy 40% faster and establish SR watcher functionality for non-users.

Oversaw activities of team of nine across India and US while collaborating with business groups in 13 countries. GENERAL MOTORS, Roswell, Georgia

European Functional Lead, Marketing Specialist and Siebel Developer, 2014-2015 Analyzed existing business processes and mapped them to Siebel functionality in new Siebel implementation. Designed marketing and analytics solutions. Managed change scope for each release. Handled adding external partners to system using eDealer partner portal, lead management from external lead sources, and fleet sales within multilingual environment. Utilized Open UI for consistent user interface with corporate standard.

Assessed requirements and designed partner functionality for eDealer partner portal.

Led JAD sessions with business units across Europe.

Ran fit-gap analysis between business requirements and Siebel functionality.

Led ongoing requirements workshops to triage changes and scope creep.

Ran ongoing demos for business units.

Determined ongoing plan for multilingual implementation.

Managed team of functional specialists to create and manage functional design document for each release.

Performed detailed analysis of lead dispatching services worldwide and options to retire third-party lead dispatch services while bringing them in house.

Launched new brands across Europe with entirely new dealer network.

Designed and enforced security model to limit data access from Pan-European perspective.

Performed proof of concept development to display how functionality should be implemented and developed. CANON, INC., Long Island, New York

Data Analyst, Marketing Specialist and Siebel Developer, 2012-2013 Analyzed existing business processes and mapped them to Siebel functionality in existing Siebel implementation. Designed marketing solutions. Developed any changes required, along with managing change scope for each release, including adding new business units using multiple organizations and adding account management, Siebel marketing and campaign management, and data migration.

Designed marketing and campaign management processes with accompanying guidelines.

Performed gap analysis between business requirements and current customized Siebel functionality.

Designed data migration strategies for consolidation of third-party and in-house systems into Siebel.

Designed specific functionality and training for new business units, using marketing application. ADDITIONAL EXPERIENCE

EBAY, INC., Salt Lake City, Utah, Data / Business Analyst, 2011-2012. Analyzed existing business processes and mapped them to Siebel functionality in existing Siebel implementation. Scope included account management, Siebel marketing and campaign management, and data migration. Implemented Siebel SmartScript and Campaign Management to run surveys and task-based UI. Designed Siebel marketing campaigns to run for seller surveys and target specific seller profiles for individual training. Jason Harkins, Page 3

CHILD MAINTENANCE AND ENFORCEMENT COMMISSION, Leeds, UK, Siebel Solution Architect, 2010-2011. Analyzed current design of proposed Siebel Public Sector 8.1 solution, made recommendations, and ensured best practices were followed. Designed Siebel marketing solution to manage transition from the old system to new commission scheme. UNINOR TELECOMMUNICATIONS, Gurgaon, India, Project Manager / Business Analyst, 2009-2010. Advised on new implementation of Siebel 8.1 for telecommunications industry. Handled implementation assessment, solution consulting, and design. Acted as critical link between business units, system implementers, and PMO. Led QA and development review for new telco implementation of Siebel and ensured teams delivered quality work on design and development of implementation. FRESHFIELDS BRUCKHAUS DERINGER, London, UK, Technical / Functional Architect, 2005-2009. Started as a Business Systems Analyst

/ Developer, was quickly promoted to Technical Team Lead, and then progressed to Technical / Functional Architect. Led requirements gathering workshops. Managed a team of four Siebel developers. Improved on existing Siebel 7.7 functionality in light of organizational restructuring. Trained internal resources to support Siebel CRM application. OPTUS TELECOMMUNICATIONS, Sydney, Australia, Operations Technical Team Lead, 2002-2005. Joined the project as a Sr. Siebel Developer and was quickly moved into the Technical Team Lead role. As the Operations Team Lead, led the Siebel production support technical team of 12 admins.

BRIGHTSTAR CONSULTING, Sydney, Australia, Siebel Consultant, 2000-2002 DELOITTE CONSULTING, Atlanta, Georgia, Consultant, 1999-2000 EDUCATION

UNIVERSITY OF NEW SOUTH WALES, Sydney, Australia

Master of Business and Technology

GEORGIA SOUTHERN UNIVERSITY, Statesboro, Georgia

B.S., Communications

CERTIFICATIONS

Siebel 2000 Certified Consultant, Siebel 2000 Customer Certified Consultant Siebel 7 Certified Consultant, Siebel 7 Customer Certified Consultant Certified Salesforce Administrator

Learn to Lead with UNSW 2023

PROFESSIONAL DEVELOPMENT

Siebel Core Migration Course

Salesforce Administrator Training

Oracle CX Training (Sales Cloud, Service Cloud)

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