Scrum Master Continuous Improvement
Resume:
John McDonald
Upper Marlboro MD, 20721
E-mail: ***************@*****.***
Objective: Dynamic and certified Agile Scrum Master with a track record of driving successful project deliveries. Experienced in leading cross-functional teams, implementing Agile methodologies, and fostering a culture of continuous improvement.
Certifications: Certified ScrumMaster (CSM), CompTIA Security+, Studying for AWS Certs
Education: Duquesne University
Professional Experience:
Agile Scrum Master
Sound Mind Consultation
Bowie, MD – January 2020 to Present
Orchestrated Agile ceremonies including sprint planning, daily Scrum, sprint reviews, and retrospectives.
ensuring alignment with Agile principles
Facilitated communication and collaboration between development teams, product owners, and stakeholders.
Ensure Scrum events stay within Timebox.
Coached team members on Agile practices, fostering a mindset of continuous improvement and adaptability.
Utilized Jira and Confluence for backlog management, sprint tracking, and documentation.
Skills:
Agile methodologies (Scrum)
Spring Planning and backlog refinement
Great communication/ organizer
Continuous improvement and retrospectives
Agile tools (Jira)
Team facilitation and coaching
Video Editing (Final Cut Pro)
Audio Engineer (Pro Tools)
Audio/Visual Team Manager
Upper Marlboro, MD – January 2015 – Present
Applying Agile methodologies leading video team through planning, shooting, and postproduction
Ensuring on-time and on-budget project delivery
Daily Scrum to ensure efficient workflows and increase team productivity.
Facilitate a collaborative environment enhancing communication and creativity within the team.
Accomplishing short films, documentaries, commercials, social media reels.
Providing technical support with PC, DLSR Cameras, GoPro Cameras.
Trouble Shooting and maintaining PC hardware and software.
Help Desk Specialist Tier 1/ Tier 2 (Remote)
Bowie, MD – May 2021 to Present
■Providing user support for a wide range of technologies. (Windows/MacOS/Linux)
■Hardware and Software Trouble shooting, Network connectivity issues, user errors.
■Providing strong customer service as well as written communication skills
■Answering request and addressing system and user issues in a timely manner
■Maintain ticket system (Freshdesk, Zendesk) with a clear record of activities for every incident reported.
■Experience with supporting mobile device management tools.
■Microsoft office
■Managing my workload effectively while prioritizing task and meeting deadlines
DevSecOps Engineer/Consultant (Remote – Volunteer Work)
Capitol Heights, MD – May 2018 to Present
■Uses infrastructure as code to script, deploy, and maintain infrastructure and services.
■Part of the Cloud Services Division (Agile Environment) that provides support for data management, availability, and access controls.
■Performs tasks revolved around the utilization of various AWS native services.
■Utilizes configuration management to assist the team in patching servers and deploying software updates across multiple environments.
■Uses infrastructure as code to script, deploy, and maintain infrastructure and services; Terraform.
■Responsible for administering user accounts through the management of access and security keys (IAM & Tokens).
■Data migration and backup, system configuration and optimization, automation, and monitoring.
■Network and System Vulnerability Scanning using open source and AWS managed services.
■Provides application support of third-party clients and policy enforcement.
■Assure that data-at-rest is maintained according to data retention policies, fault tolerance, and disaster recovery.
■Works on configuration management (Ansible, Git Branching strategy design, and developing DevOps solution architecture.
■Experience with working closely with Release Management teams as well as Automation Testing teams.
■Experience with test automation tools such as SonarQube, Selenium, Protractor, Karma, JUnit, JSUnit.
■Experience in leading and evolving CI/CD processes leveraging the DevOps frameworks working in an Agile environment.
■Vulnerability management using key industrial security tools and best practices.
■Troubleshooting issues surrounding Application Development lifecycle and Pipeline automation and deployment.
SysOps Engineer/Support Specialist (Remote – Volunteer Work)
Capitol Heights, MD – January 2016 to May 2018
■Primary help desk support for government and contract users on the Navy PMS web application.
■Managing and navigating multiple software applications in depth and responsible for the initial triage of customer incident reports.
■Interfacing with system users to troubleshoot reported issues (e.g., user access, application how-to, application errors, etc.)
■Analyzing reported issues and making informed recommendations.
■Entering reported issues in a tracking system and following through to resolution.
■Coordinate with system developers to provide details of reported issues and validate any code corrections.
■Perform QA testing for any newly deployed code in the testing environment and confirm it works correctly with the system and doesn’t break any previously working functions.
■Conducting functional testing of the system and application updates.
■Assisting in development of technical documentation (training materials, process flow diagrams, and user manuals.
■Create and Modify User Accounts in Active Directory, Citrix, Citrix inventory applications, and PMS systems.
■Within Active Directory on Server 2019 users are added to approved and applicable groups before accounts are made in separate Legacy applications.
■Permissions/Group access is determined after supervisor and information owner approval along with required documentation detailing approval.
■Utilize Microsoft Access Database to track and maintain active user list and monthly updates of inactive/new accounts.
Skills:
■Automation & Configuration Management (AWS Systems manager, Ansible, Terraform)
■CI/CD tools: Git, BitBucket, Docker, Jenkins, Artifactory, Maven Build, OWASP Zap, Terraform, Kubernetes, Ansible, Linux.
■AWS cloud platform services such as: S3, EC2, VPC, CloudFormation, ELB, ElasticSearch, AWS Auto Scaling, Route 53, EKS, etc.
■Agile Development, Scrum & CI/CD Methodology
■Infrastructural Architecture Diagraming and Git Branching Strategy
■AWS cloud platform services such as: S3, EC2, VPC, CloudFormation, ELB, ElasticSearch, AWS Auto Scaling, Route 53, EKS, etc.
■AWS security services: AWS Identity Management System (IAM), AWS Web Application Firewall (WAF) & Security Hub, Guard Duty
■CloudWatch, Prometheus, Grafana & CloudTrail for monitoring and audit purposes
■RDS Database, SNS messaging, AWS System Manager
■Bash scripting
■Data Entry & Analysis
References: Available upon request
Contact this candidate