EBONI JOHNSON

P.O. BOX **** Dallas Texas ***** · 214-***-****

ad1ok3@r.postjobfree.com

Pursing the opportunity of employment that will allow me to enhance my career by utilizing my skills, education, and experience to contribute to the overall success of the company.

EXPERIENCE

APRIL 2016 – CURRENT

CUSTOMER SERVICE MANAGER, TWENTYFOUR SEVEN INCORPORATED

Provide floor support for customer service team to help solve issues with customer accounts.

Develop daily/weekly goals and report progress to team.

Monitor weekly employee progress and assist in areas that may need improvement.

Assist customers via phone calls and online chat to troubleshoot issues with accounts.

Continue to learn and adjust to policy changes. Train employees on changes.

Focus on customer satisfaction.

NOVEMBER 2010 – JANUARY 2016

COLLECTOR, BANK OF AMERICA

Collect and post payments on commercial accounts.

Research discrepancies and resolve account balance for customers.

Assist customers with bringing their accounts current by offering payment plans and modifications.

Decrease delinquency by resolving complicated collection issues.

Process invoices, payments and extensions on accounts.

EDUCATION

AUGUST 2000-2002

ASSOCIATES DEGREE, EL CENTRO COMMUNITY COLLEGE

Associates Degree in Executive Assistance A.A.S

SKILLS

• Team Lead

• Computer and Software Savvy

• General Office Skills

• Organizational Skills

• Customer Relations

• Multi-Tasking

• Conflict Resolution

• Data Management

2

Contact this candidate