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Customer Service Assistant Manager

Location:
Delhi Division, Delhi, India
Posted:
December 04, 2023

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Resume:

MY RESUME

RAHUL DEV ARYA

Showroom Manager- Operation’s

Jaguar Land Rover Limited

Phone: 91-989*******

Email: ad1ojt@r.postjobfree.com

Resume Title: MBA with approx. 13 Years+ multiple exp. in Customer service, Automobile & retail operations. PROFILE PREVIEW

Work Experience : 13 Years+

Skills: Retail Sales Reports Customer Issues Staff Recruitment Audit Commercial.

Industry: Retailing Apparel Lifestyle High Fashion Automobiles.

Function: Sales SOP Store P&L VM Brand Promotions Marketing Plan.

Roles :Showroom Manager

Current Employer : Jaguar Land Rover (AMP Motors Private Limited, South Delhi).

Previous Employer : Tata Motors (JMK Private Limited, Civil Lines.)

Job Location : South Delhi

Authorized To Work In :India

Highest Degree Held :M.B.A Marketing HR BundelKhand University

Year Of Passing :2008

Preferred Job Location :Anywhere in North India

Desired Job Type :Permanent "Full Time"

Achievements :Marketing Champ (State), In-Store VM Champ, Sales Master(North) DETAILED RESUME

Objective: To achieve good position in an organization as also a challenging position, where I can utilize my knowledge and make it benefit in favour of company. Also, willing to work as a key player in challenging and creative environment.

KEY RESPONSIBILITY AREA

Responsible for Sales and bottom-line profits of the store.

Regular tracking of ticket size & converting foot-falls in store

Ensuring attractive merchandise display & over all store layout.

Ensure interior and exterior of store is maintained as per company standards

Resolve customer problems or complaints by determining optimal solutions.

Mapping competition in terms of categories, price points, and physical appearance.

Managing space allocations & selling space for advertisements, displays, promotions

Encourage store employees to take ownership for their performance and career development plans.

Building up a healthy culture by fostering organizational Values and maintain over all discipline in the Store

Ensure Stock replenishment

Planning and an implementation of brand promotions.

Identification and conversion of prospects for store.

Participation and pre orientation classes in brand building activities.

Training and development of team members.

CURRENT WORKING EXPERIENCE

Company Name:- Jaguar Land Rover.(Flagship AMP Motors Pvt. Ltd. South Delhi)

Designation: - Asst. Sales Manager

Working- 08th Sep 2023-Till Now.

Job Profile- Delivery Stock Closing SOP DSR MRM KPI's, VM Commercial Store-Traffic Handling Clients Complaints.

PAST WORK EXPERIENCE

Company Name:- TATA MOTORS.( JMK Motors Pvt. Ltd, Jhansi)

Designation: - Showroom Manager- Electric vehicles

Working- 15th Sep 2022-30th Aug 2023.

Job Profile- Maintain the Multiple Showroom Sales-Handling Five Branches Delivery Stock Closing SOP DSR MRM KPI's, VM Commercial Store-Traffic Handling Customer Complaints Staff Training

Company Name:- KIA MOTORS PVT LTD .(Pitambra Kia Pvt.Ltd.Jhansi)

Designation: - Showroom Manager- All 5 Branches Bundelkhand area

Working- 01stSep 2019-30th June2022.

Job Profile- Maintain the Multiple Showroom Sales-Handling Five Branches Delivery Stock Closing

SOP DSR MRM KPI's,VM Commercial Store-Traffic Handling Customer Complaints Staff Training Model Contr. % Co-Ordination TAT.

Company Name:- TITAN COMPANY LIMITED .(Jaipur-On Roll)

Designation: - Store Manager- Common Watches-World Of Titan International Watches-Helios Titan Eye Plus Titan Service Centre- The Watch care Eye+ Care.

Working- 14thJune 2016- 30th June 2019.

Job Profile- Maintain the Multiple Showroom Sales-Handling three stores & Two Service Centre Shrinkage Stock replenishment Closing SOP DSR MRM P/L Audit-Stock KPI's,VM Commercial Store-Traffic Handling Customer Complaints Staff Training Service Sale Contr. % Co-Ordination TAT.

Company Name:-MAX RETAIL (LIFESTYLE INTERNATIONAL PVT.LTD.-On-Roll). Noida Sec-18

Designation:-Department Manager(Footwear, Accessories, Apparels Men /Women -Western/Ethnic)

Working :-June2014- May2016

Job Profile:- Maintain the Department Sales Contribution Shrinkage Stock replenishment

Closing DSR VM Handling Customer Complaints Staff Co-Ordination.

Company Name:-JOHN PLAYERS, ITC LTD.Lajpat Nagar, Delhi

Designation:-Asst. Manager- Store

Working:-May 2010- April.2014

Job Profile:-Maintain the Showroom DSR Handling Customer Complaints Staff Co-Ordination

Promotional Activities.

PROFESSIONAL QUALIFICATION

Master OF Business Administration Bundelkhand University Jhansi

Specialization in Marketing & HR

ACADMIC QUALIFICATION

Graduation:-Bachelor of Arts Rajasthan University Jaipur

Specialization:-Economics Public Administration Geography

Year of Passing :-2006

Sr. Secondary 12th:-C.B.S.E KendriyaVidhyalaya Jaipur

Specialization:-Economics Geography History Hindi-Elective

Year of Passing :-2003

Secondary-10th:- C.B.S.E KendriyaVidhyalaya Jaipur

Specialization:- Economics History Maths English Hindi-Core

Year of Passing :- 2001

SUMMER TRAINING

Two Months Training on "Sales Promotion & Marketing Share" of AMUL pouch milk in "Anand Milk Udhyog Ltd."

OTHER ASSIGNMENT HEAD

Visited to“VikramWoollen Factory”in Gwalior

Attending Seminars Of " National Global Conversation Of Commerce" STRENGTHS

Good Communication Skills Like to work in Challenging Environment Positive Attitude Synergetic. Language Known

English :- Read Write Speak Fluent

Hindi :- Read Write Speak Native

INDUSTRY PREFERENCE

Retail- Apparel Retail Operations Management Back End. REFRENCES

Mr.Abhishek Gupta (Store Manager of Max Retail, Noida ) Mob.-+91-880*******

Mr.SaurabhPingoria (Area Business Manager for Titan, Raj.) Mob.-+91-954******* PERSONAL DETAILS

Father Name:-Shri L.D.ARYA

Father Occupation:-Retired in 2011 from Govt. Service.

Mother Name:- Smt. Maya Devi Arya (House wife)

D.O.B :-08-SEP-1986

Permanent Add.: -H.No-1829, Khati Baba, Jhansi

Nationality:-India

Gender: - Male

Marital Status:–Single

Date- / /2023

Place-

(RAHUL DEV ARYA)



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