PROFILE

Sales and customer service professional with over ten years’ experience providing services in the construction, insurance, banking and retail industries. Top seller, excellent one-call closer, self-starter, organized, with attention to detail. Comprehensive sales staff trainer.

SKILLS

Collections

Consistently achieved sales’ goals and furthered my management skills

Collected on commercial loans such as Home Depot, Barclay Bank credit cards

Collected on residential loans for Citi Bank, Home Depot and Barclay

Used various legal talk offs to retrieve monies, e.g., FDCPA procedures

Consistently acknowledged as Number One Collector in office of 15 collectors; promoted to manager within eight months

Sold various products for construction companies, insurance companies and promoted local and national events

Educated consumers on how to qualify for purchase, explained benefits and made it easy for customer to buy products

Sales

Transitioned from Sales to Technical Support/Customer Service within three months

Used various sales techniques, e.g., open ended questions, always closing technique to meet monthly goals

Successfully managed staff of five to seven professionals

Trained staff for telephone sales, home mortgages, and proper closure of sale

Hired and dismissed personnel when necessary

Developed and submitted weekly and monthly reports as required

EMPLOYMENT HISTORY

2015 July 12, 2016

Lead Generator .DW Marketing, Buffalo,New York

2013 2015

Lead Generator. Intro Leads, Buffalo, New York

2012 Present

Music Arranger and Performer. Downpour Entertainment Group, Buffalo, New York

2008 2011

Senior Collector. NCO Financial Corp., Charlotte, North Carolina

2006 2008

Collection Manager. Great Lakes Asset Management, Niagara Falls, New York

2005 2006

Sales Representative. CCRG, TeleSales, Amherst, New York

2003 2008

Minister of Music. Western NY Community Choir, Buffalo, New York

2002 2003

Sales/Technical Support/Customer Service. Teletech Inc., Niagara Falls, New York

EDUCATION

Music Studies. Villa Maria College, Buffalo, New York

Diploma (Welding). Emerson Vocational High School, Buffalo, New York

VOLUNTEER ACTIVITY

Play piano for special events, e.g., Buffalo Night-Out, for distressed community members. Also various church events.

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