Customer Service Representative

Candace Smith

Forest Park, Ga 470-***-**** **************@*****.***

Professional Summary

Exceptional time management skills, detail- oriented and diligent. Excellent interpersonal and conflict resolution skills. Strong communicator with strong negotiating skills. Effective at dealing calmly with difficult interactions. Strong analytical and problem- solving skills, as well as exceptional team management abilities. Dedicated to providing timely, accurate, and high quality assistance.

Experience

Account Executive Eldon Square Inc. Jan 2023- June 2023

●Strengthened customer relationships by paying close attention to their needs and providing knowledgeable service.

●Reached out to customers and offered a variety of services and products in order to increase sales.

●Identified customer requirements and delivered service that met or exceeded expectations.

Customer Service Representative Xfinity June 2022- Jan 2023

●Used discretion and good judgement when it came to using company materials and supplies.

●Clarify customers complaints, determine the cause of the problem, select and explain the best solution to solve the problem, expedite correction adjustment, and follow up to ensure resolution

●Had professional interactions with customers and peers, which aided in the development of clear communication and active listening skills.

Customer Service Representative Chime Solutions Dec 2021- Nov 2022

●Used Consultative sales approach to understand customer needs and make relevant recommendations.

●Kept customers happy by implementing forward- thinking strategies that focused on meeting their needs and resolving their concerns.

●Answered a steady stream of calls

Warehouse Associate O’Reily Warehouse

●Operated power vehicles such as forklift, reach truck, and order picker to a height of 24 feet

●Upheld a clean and safe working environment inside the warehouse at all times according to safety laws and company standards

Warehouse Associate Amazon

●Operated power vehicles such as forklift, reach truck, and order picker to a height of 24 feet

●Upheld a clean and safe working environment inside the warehouse at all times according to safety laws and company standards

●Lifted and moved parts up to 75 pounds in weight unassisted, pulled/pushed and slid parts up to 100 pounds unassisted, while maintaining quality and production standards in Receiving and Shipping of Parts

Education

Forest Park High School 2015

High School Diploma

Skills & abilities

●Sales Expertise

●Relationship- Building skills

●Microsoft Word

●Microsoft Excel

●Microsoft PowerPoint

●Problem solving

●Written and Verbal Communication

●Goals and Performance

Certifications

●First Aid/ CPR Certified

●OSHA Forklift Operator

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