Customer Service Billing Representative/ up Accoun Account Specialist

ASHLEY SIMPSON

**** *** ******* ****

Cordova, TN 38018 · 901-***-****/901-***-****

Email:**************@*******.*** ·www.linkedin.com/in/Ashley Simpson-

Objective

To become a part of Major establishment Corporation that offers job security, growth and opportunities for career advancement.

WIRELESS SPECIALIST/BILLING REPRESENTATIVE

T-MOBILE - MEMPHIS, TN

JANUARY 2018 _JUNE 2021

DUTIES:

Provided excellent customer service and sales experience to customers, Billing, engaged in sales and marketing campaigns to increase clients. excellent negotiation skills. Expert in Increasing Sales Developed customer branding through consistent communication and support. Updated all customer account information to ensure correct records. identified all customer needs, recommended solutions, presented other products and services. Provided strong communication skills to make customers feel welcome. Met all sales quotas to contribute to company performance and advancement, always maintained a courteous and polite demeanor and efficiently delivered accurate results to always ensure quality customer service, Maintained all compliance expectations. Remote CRM Coordinator- Customer Service Representatives.

WIRELESS SPECIALIST/BILLING REPRESENTATIVE

T-MOBILE - MEMPHIS, TN

JANUARY 2018 _JUNE 2021

DUTIES:

Provided excellent customer service and sales experience to customers, Billing, engaged in sales and marketing campaigns to increase clients. excellent negotiation skills. Expert in Increasing Sales Developed customer branding through consistent communication and support. Updated all customer account information to ensure correct records. identified all customer needs, recommended solutions, presented other products and services. Provided strong communication skills to make customers feel welcome. Met all sales quotas to contribute to company performance and advancement, always maintained a courteous and polite demeanor and efficiently delivered accurate results to always ensure quality customer service, Maintained all compliance expectations. Remote CRM Coordinator- Customer Service Representatives.

Remote Customer Relationship-

Caremark, LLC - Woonsocket, RI

March 2012 to April 2020

Duties:

Professionally and courteously handled inbound customer service and outbound calls, assisted with customer disputes, assessing consumer needs and developing better customer support processes. Provided consistently great customer service. Analyzing customer feedback, thought surveys and customers interactions, setting marketing strategies. Worked with IT and technical teams to streamline customers with instant responses or feedback to customers via Live chat, email or phone re Client billing, Quality Assurance, code calling, outstanding Customer, researched accurate information to provide feedback to a customer, assured customer of patient confidentiality, assisted reps with difficult situations support, resolved unresolved customer complaints, technical support, trained new hires, and monitored inbound calls during training. Contacted various departments to assist customers, transferred calls, handled irate customers more frequently as recommended by management. Answered; 150 to 300 calls daily. Expert Communication skills, met quantitative performance metrics, always followed up with customers with specific needs to ensure customer was satisfied with any assistance they received Expert proficiency in Word processing Software, Spreadsheet Software, Contact Management, And also experience in Order processing systems, Remained patient and focused on any solutions for all customers calls took the initiative daily to go beyond what was expected professionally and courteously handled inbound customer service and outbound.

EDUCATION

B.S BUSINESS MANAGEMENT IN HUMAN RESOURCES

SOUTHERN NEW HAMPSHIRE UNIVERSITY

FEBRUARY 2021 TO PRESENT

GPA 3.2

B.S. IN BUSINESS COMMUNICATION

UNIVERSITY OF PHOENIX - MEMPHIS, TN

AUGUST 2010 TO AUGUST 2012

GPA 3.0

PHLEBOTOMY

TENNESSEE TECHNOLOGY OF MEMPHIS

SEPTEMBER 2004- JUNE 2006

CERTIFICATE

GPA 3.1

SKILLS

Excellent customer service and written and verbal skills

Great at persuading, Interpersonal skills

Organization skill

Problem solving

Quicker thinker

Soft Skills

Data Entry

Scheduling

Remote

Dual Monitors

Working Independent

Expert computer skills

CRM systems

Series63

Multi-skilled

Strategic Planner

Upselling

Negations

Microsoft Office

Microsoft Words

Excel

Power Point

REFERENCES

AVAILABLE UPON REQUEST

Contact this candidate