Kimberly Bankston

Resume of Kimberly Bankston

Peachtree Corners, GA 30092

ad1oeo@r.postjobfree.com

+1-470-***-****

My name is Kimberly Bankston. This is my employment history employment experience and educational background.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Quality Assurance Manager

FedEx Ground - Peachtree Corners, GA

July 2018 to September 2022

Shipping and Receiving, Data Entry, Distribution, Logistics,Quality Assurance Management Senior Customer Service Manager

AT&T/West Corporations - Youngstown, OH

May 1995 to August 2018

Management of all aspects of customer service policies, objectives and initiatives. Provided mentoring,leadership, and organization to managers, and supervisors . Overseer-of the creation and implementation of effective and efficient workflows that maximized the efficiency and higher level of productivity and quality-customer satisfaction. Made recommendations for changes to products or services based on the feedback and requests of the customer.

Hiring, training, and leadership of an elite team of customer service professionals. Technical support manager.

Lead Medical/Dental Technician

Community Action Eastside Medical and Dental clinic - Youngstown, OH September 1984 to July 1995

Dental Technician

Medical Technician

Receptionist

Data Entry

Office manager

Medical/Dental billing

Scheduling

Filing

X-rays

Sterilization of all instruments

Office Manager

Lab Technician

Store Manager

Wig Warehouse - Youngstown, OH

March 1986 to June 1995

Store Manager/CSM

Wig/Accessories sales

Wig Stylist

Inventory / Shipping and Receiving

Sales

Distribution Clerk

Youngstown Vindicator - Youngstown, OH

May 1972 to June 1985

Distribution

Pay roll

Collections

Data Entry

Logistics

Education

Master's degree in Business Administration

Youngstown State University - Youngstown, OH

June 1992 to August 1994

Bachelor's degree in Business

Youngstown State University - Youngstown, OH

June 1987 to August 1991

Associate's degree in Arts

Youngstown State University - Youngstown, OH

June 1985 to August 1987

High school diploma or GED in General Studies

The Rayen High School - Youngstown, OH

September 1982 to June 1985

Diploma in Medical Technolog/Dental Technology

Choffin Career & Technical Center - Youngstown, OH September 1983 to May 1985

Skills

• Front Desk (10+ years)

• Chairside Assisting (10+ years)

• Dental Assisting (10+ years)

• Dental Receptionist (10+ years)

• Laboratory Experience (10+ years)

• Medical Scheduling (10+ years)

• Medical Billing (10+ years)

• Infection Control Training (10+ years)

• Office Management (10+ years)

• Customer support (10+ years)

• Sales (10+ years)

• Medical Records (10+ years)

• Insurance Verification (10+ years)

• Multi-line Phone Systems (10+ years)

• Data entry (10+ years)

• Phone Etiquette (10+ years)

• Medical Coding

• Communication skills (10+ years)

• Customer service (10+ years)

• Computer skills (10+ years)

• Medical office experience (10+ years)

• Caregiving (10+ years)

• Windows (8 years)

• Typing (10+ years)

• Adobe Acrobat (8 years)

• Patient monitoring (10+ years)

• Clerical experience (10+ years)

• Clerical experience

• Microsoft Excel (8 years)

• Microsoft Word (8 years)

• Analysis skills (10+ years)

• Microsoft Outlook (7 years)

• Time management (10+ years)

• Salesforce (5 years)

• Enterprise software

• Channel management

• Social media management (4 years)

• SAP (6 years)

• Hospitality

• B2B

• Mac OS (5 years)

• Operating systems (6 years)

• VPN

• Management (10+ years)

• Administrative assistant experience (10+ years)

• Microsoft Access (6 years)

• ICD-9

• Serving (10+ years)

• Negotiation (10+ years)

• SQL

• PostgreSQL

• Tableau

• XML

• JSON

• Power BI

• Documentation review (10+ years)

• ICD-10

• Organizational skills (10+ years)

• FDA regulations (10+ years)

• SharePoint

• Zendesk

• Graph databases

• English (10+ years)

• Financial planning

• Wills, trusts, & estate law

• Research (10+ years)

• Marketing (10+ years)

• Copywriting

• HRIS

• Human resources (10+ years)

• Medical Imaging (10+ years)

• Java

• Dentrix

• JavaScript

• Microsoft SQL Server

• Data management (8 years)

• Google Suite (5 years)

• Forecasting

• Accounts receivable (10+ years)

• NetSuite

• HTML5

• Jira

• Google Docs (6 years)

• Tutoring

• Teaching

• Warehouse distribution (5 years)

• Warehouse experience

• Load & unload (5 years)

• Shipping & receiving (10+ years)

• Filing (10+ years)

• RF scanner

• Heavy lifting

• SASS (5 years)

Certifications and Licenses

Certified Medical/Dental Technician

September 1981 to Present

Office Manager, payroll,data entry,making appointments, filing clerk,assisting the doctor with procedures infection control, x-ray technician,accounting, inventory, Certified Medical Assistant

Registered Dental Assistant

Medical/Dental Technician

1985 to Present

Registered/Certified Dental Technician

Registered/Certified Medical Technician

Attend Choffin Career Center and Technical School. Completion 1985 X-Ray Certification

EFDA Certification

Certified Anti-Money Laundering Specialist

Contact this candidate