Customer Service Data Entry
Resume:
Kimberly Bankston
Resume of Kimberly Bankston
Peachtree Corners, GA 30092
**********@************.*******.***
My name is Kimberly Bankston. This is my employment history employment experience and educational background.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Quality Assurance Manager
FedEx Ground - Peachtree Corners, GA
July 2018 to September 2022
Shipping and Receiving, Data Entry, Distribution, Logistics,Quality Assurance Management Senior Customer Service Manager
AT&T/West Corporations - Youngstown, OH
May 1995 to August 2018
Management of all aspects of customer service policies, objectives and initiatives. Provided mentoring,leadership, and organization to managers, and supervisors . Overseer-of the creation and implementation of effective and efficient workflows that maximized the efficiency and higher level of productivity and quality-customer satisfaction. Made recommendations for changes to products or services based on the feedback and requests of the customer.
Hiring, training, and leadership of an elite team of customer service professionals. Technical support manager.
Lead Medical/Dental Technician
Community Action Eastside Medical and Dental clinic - Youngstown, OH September 1984 to July 1995
Dental Technician
Medical Technician
Receptionist
Data Entry
Office manager
Medical/Dental billing
Scheduling
Filing
X-rays
Sterilization of all instruments
Office Manager
Lab Technician
Store Manager
Wig Warehouse - Youngstown, OH
March 1986 to June 1995
Store Manager/CSM
Wig/Accessories sales
Wig Stylist
Inventory / Shipping and Receiving
Sales
Distribution Clerk
Youngstown Vindicator - Youngstown, OH
May 1972 to June 1985
Distribution
Pay roll
Collections
Data Entry
Logistics
Education
Master's degree in Business Administration
Youngstown State University - Youngstown, OH
June 1992 to August 1994
Bachelor's degree in Business
Youngstown State University - Youngstown, OH
June 1987 to August 1991
Associate's degree in Arts
Youngstown State University - Youngstown, OH
June 1985 to August 1987
High school diploma or GED in General Studies
The Rayen High School - Youngstown, OH
September 1982 to June 1985
Diploma in Medical Technolog/Dental Technology
Choffin Career & Technical Center - Youngstown, OH September 1983 to May 1985
Skills
• Front Desk (10+ years)
• Chairside Assisting (10+ years)
• Dental Assisting (10+ years)
• Dental Receptionist (10+ years)
• Laboratory Experience (10+ years)
• Medical Scheduling (10+ years)
• Medical Billing (10+ years)
• Infection Control Training (10+ years)
• Office Management (10+ years)
• Customer support (10+ years)
• Sales (10+ years)
• Medical Records (10+ years)
• Insurance Verification (10+ years)
• Multi-line Phone Systems (10+ years)
• Data entry (10+ years)
• Phone Etiquette (10+ years)
• Medical Coding
• Communication skills (10+ years)
• Customer service (10+ years)
• Computer skills (10+ years)
• Medical office experience (10+ years)
• Caregiving (10+ years)
• Windows (8 years)
• Typing (10+ years)
• Adobe Acrobat (8 years)
• Patient monitoring (10+ years)
• Clerical experience (10+ years)
• Clerical experience
• Microsoft Excel (8 years)
• Microsoft Word (8 years)
• Analysis skills (10+ years)
• Microsoft Outlook (7 years)
• Time management (10+ years)
• Salesforce (5 years)
• Enterprise software
• Channel management
• Social media management (4 years)
• SAP (6 years)
• Hospitality
• B2B
• Mac OS (5 years)
• Operating systems (6 years)
• VPN
• Management (10+ years)
• Administrative assistant experience (10+ years)
• Microsoft Access (6 years)
• ICD-9
• Serving (10+ years)
• Negotiation (10+ years)
• SQL
• PostgreSQL
• Tableau
• XML
• JSON
• Power BI
• Documentation review (10+ years)
• ICD-10
• Organizational skills (10+ years)
• FDA regulations (10+ years)
• SharePoint
• Zendesk
• Graph databases
• English (10+ years)
• Financial planning
• Wills, trusts, & estate law
• Research (10+ years)
• Marketing (10+ years)
• Copywriting
• HRIS
• Human resources (10+ years)
• Medical Imaging (10+ years)
• Java
• Dentrix
• JavaScript
• Microsoft SQL Server
• Data management (8 years)
• Google Suite (5 years)
• Forecasting
• Accounts receivable (10+ years)
• NetSuite
• HTML5
• Jira
• Google Docs (6 years)
• Tutoring
• Teaching
• Warehouse distribution (5 years)
• Warehouse experience
• Load & unload (5 years)
• Shipping & receiving (10+ years)
• Filing (10+ years)
• RF scanner
• Heavy lifting
• SASS (5 years)
Certifications and Licenses
Certified Medical/Dental Technician
September 1981 to Present
Office Manager, payroll,data entry,making appointments, filing clerk,assisting the doctor with procedures infection control, x-ray technician,accounting, inventory, Certified Medical Assistant
Registered Dental Assistant
Medical/Dental Technician
1985 to Present
Registered/Certified Dental Technician
Registered/Certified Medical Technician
Attend Choffin Career Center and Technical School. Completion 1985 X-Ray Certification
EFDA Certification
Certified Anti-Money Laundering Specialist
Contact this candidate