YOLANDA RICE

PROFESSIONAL SUMMARY CONTACT

Experienced Data Entry Clerk/Customer Service Representative Address: Grandview, MO 64030 with 8+ years of verifying data, inputting data at a quick pace Phone: 816- 400-2727 all while maintaining confidentiality of sensitive material. Email: ad1od7@r.postjobfree.com WORK HISTORY SKILLS

Mail Clerk - 2015 / DST Systems Inc – Kansas City, MO Self Directed Substitute Teacher – 2014 / Lullabies and Laughter & Children’s Choice Too – Skilled in Multi-Tasking Kansas City, MO Dedicated Team Player

Customer Service Representative – 2008–2013 / AMG Services - Overland Park, KS Accurate with Detail Mail Clerk - 2004 / Yellow Freight – Overland Park, KS Flexibility Data Entry Clerk – 2001-2003 / Exemplar International – Kansas City, MO Problem Solver PROFESSIONAL SKILLS EDUCATION

Mail Clerk:

• Maintained a clean updated mail register of incoming/outgoing mail Diploma – Southeast High School

• Ensured mail envelopes were sealed properly before dispatching Kansas City, MO Substitute Teacher:

• Engaged with students to enhance student motivation and prepare for school

• Adhered to all school policies and procedures

Customer Service Representative:

• Communicate with customer to negotiate payments

• Manage time to meet daily, weekly, and monthly deadlines/goals

• Research and resolve disputed files

• Maintained complete logs of activities and completed work Data Entry Clerk:

• Transcribed data, verifying all information to deliver accuracy

• Fulfilled the preparation, processing and verifying of customer data

• Read documents such as cancelled checks, sales reports, bills and used the information to enter into date specific fields

• Resolved complex messages/documents with policy and a solution References Upon Request