Technical Support Customer Service

SS

SIMONE SUTTON

**************@*****.*** +1-404-***-**** Mableton, US 30126

Personable and dedicated Customer Service Representative with extensive experience in Technical Support industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Customer Service

Risk Assessment

Technical Support

Communications

Customer Support

Help Desk

Data Entry

Desktop Support

Remote Access Software

Operating Systems

Network Support

Information Security

Software Troubleshooting

Communication skills

Analysis skills

Internal Revenue Service, IRS Chamblee,

GA

Wage and Investments

03/2022 - Current

Identified areas of non-compliance with federal, state, and local laws. Interpreted complex tax codes to ensure accurate filing of taxes by clients. Prepared detailed reports outlining audit results and recommended corrective action plans.

Drafted correspondence to taxpayers regarding errors found during the audit process.

Provided guidance and advice to taxpayers regarding their rights under the Internal Revenue Code.

Eyefinity Atlanta, GA

Customer Care Coordinator

12/2021 - 07/2022

Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance

Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps

Assisted in the design, development and deployment of new website features and functionality.

Apple Remote

Technical Support Specialist

08/2019 - 12/2021

Responsible for diagnosing, testing and repairing Mobile Devices following Apple Repair Procedures

Performed Device Configurations on Apple Mobile Devices Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support. Followed up with customers after resolving their inquiries to ensure satisfaction.

Summary

Skills

Experience

IBM Remote

Call Center Representative

11/2020 - 05/2021

Stayed current on relevant product and service offerings as well as competitor pricing models.

Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.

Scheduled appointments for patients using the electronic health records system.

Updated patient files in accordance with company policy and procedure guidelines.

Wolters Kluwer Kennesaw, GA

Support Specialist

10/2019 - 04/2020

Assist clients with computer system capabilities and software problems Installed, configured and maintained hardware and software components of computer systems.

Provided technical support to customers via phone, email and remote access applications.

Created detailed reports documenting customer support incidents as well as resolutions provided.

Chattahoochee Technical College

College Degree in Technical Certification

05/2020

Pebblebrook High School

High School Diploma

05/2015

Communication

Work Permit: Authorized to work in the US for any employer Consistently maintained high customer satisfaction ratings. Created highly effective new program that significantly impacted efficiency and improved operations. Promoted from Tier 1 Advisor to Tier 2 Advisor, in less than 12-months. Education and Training

Certifications

Relocate

Accomplishments

Contact this candidate