Customer Service Representative
Resume:
Margarita Davis
Houston, TX, *****, US
****************@*****.***
Work Experience
January 2006 - May 2007
Benjamin Mbonu LLC, Bilingual Secretary
● Answered and received
calls
● Filed Documents
● Translated in Court
March 2008 - February 2010
ACS, Customer Service Representative
● Received incoming calls
● Filed claims for headset insurance
● Translated calls between other departments
● Processed payments
April 2011-Feb 2013
Asurion, Bilingual Customer Service Representative
● Order tests that could determine the causes of product malfunctions.
● Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
● Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.
● Refer unresolved customer grievances to designated departments for further investigation.
● Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
● Check to ensure that appropriate changes were made to resolve customers' problems.
June 2013-Present
In Home DayCare
● Taking care of small children while providing essential learning Education
●, High
School
● Limited
College
References
available upon
request
Contact this candidate