Stevie Murphy

Warren, Michigan *****

586-***-****

ad1ob2@r.postjobfree.com github.com/networksmurph linkedin.com/in/networksmurph EDUCATION

Information Technology Course CourseCareers, Current Climate Controls Technologies Northwestern Technological Institute, 2008 Principles of Info Processing Oakland Community College, 1996 CERTIFICATIONS

CompTIA A+ (In progress, expected 01/24 [1 months from now]) Google IT Support Professional Certification (In progress, expected 02/24 [2 months from now]) CourseCareers IT Professional (In progress)

Qualys Vulnerability Management Detection and Response (In progress) PERSONAL PROJECTS

• Project: Implementing a Help Desk Ticketing System (osTicket) using Azure Virtual Machines Platforms and Technology Used: Azure Virtual Machines, osTicket, IIS

• Project: Implementing Active Directory (On-Premises) in Azure Platforms and Technology Used: Azure Virtual Machines, Active Directory, PowerShell

• Project: Exploring Azure and Networking Concepts Platforms and Technology Used: Azure Virtual Machines, Network Security Groups, WireShark EXPERIENCE

Company: Platinum Factory Service Oct 2016 - Present (8 years) Title: Field Service Technician

• Completed 6 - 10 daily onsite stops for repair services on Whirlpool domestic appliances.

• Including troubleshooting, diagnostics and software upgrades.

• Mechanical parts and control board replacements.

• Communicating with clients to fully explain resolutions and also deescalate when needed. Company: NHCAS Services Jan 2020 - Feb 2022 (2 years) Title: Technical Support Specialist

• Offered phone support for technical challenges in small offices, overseeing firmware and software updates.

• Monitored phone queues, conducted routine system inspections, and troubleshooted/resolved issues with desktops and laptops.

• Executed desktop hard drive replacements and also RAM memory upgrades on desktop units.

•Conducted Routine Printer Maintenance, cleaning, paper path inspections, and toner/ink cartridge replacements.

Company: Kelly Services/ Office Depot International Jan 2007 - Nov 2008 (1 year 11 months) Title: Information Technology Support Technician

• Diagnosed computer hardware and software issues in corporate and retail settings, specializing in troubleshooting for various devices such as laptops, desktops, printers, PDA’s, Blackberry’s, and Microsoft Office applications like Outlook, Word, and Excel. Company: Hewlett Packard May 2000 - Nov 2004 (4 years 7 months) Title: Asset Analyst

• Tasked with conducting a comprehensive physical inventory and monitoring the utilization of computer equipment and software within Blue Cross and Blue Shield.

• Encompassed tracking user data for both individual workstations and server rooms across 9 locations in the Metro Detroit area, extending to locations from Kalamazoo to Traverse City.

• Managed user equipment upgrades and migrations, including recovery and staging processes.

• Executed tasks such as drive imaging, mapping, wipes, and software installations. Company: United States Army Apr 1986 - Apr 1988 (2 years 1 month) Title: Food Service Specialist 94B

Rank E4-P . Plan menus, cook food, operate food service equipment, troop support and provide customer service. SKILLS AND TECHNOLOGIES

Microsoft Office Suite, Help Desk, Ticketing System, Azure, Network Security Groups, Firewalls, ACLs (Access Control Lists), Virtual Machines, Virtual Networks, Cloud Computing, Active Directory, File Permissions, Windows 10, computer hardware, critical thinking, customer relations, customer service, desktop pc, hand tools, hard drives