WILLIAM HAMBERG

C: 407-***-****

ad1o96@r.postjobfree.com

Professional Summary

Experienced Scrum Master/Agile Project Manager with a decade of success in FinTech, Insuretech, and Travel industries. Proven expertise in team building, conflict resolution, and communication using Scrum, SAFe, Kanban, and XP. Skilled in fostering user-focused design principles and turning challenges into opportunities for project success.

WORK EXPERIENCE:

Blue Bay Orlando, FL Aug 2023 Nov 2023 Scrum Master

Guided the development team through the implementation of Agile methodologies, specifically in the context of Business to Government loan and underwriting specifications. Successfully aligned project activities with MISMO standards, ensuring compliance and efficient delivery.

Formulated comprehensive strategies with a focus on streamlining the team's backlog refinement process, ensuring efficient story discussion, pointing, and sprint designation during each refinement meeting. This played a pivotal role in the successful delivery of Program Increment 2 (PI2) and Program Increment 3 (PI3) through the astute orchestration of targeted process improvements.

Pioneered transformative enhancements in backlog management, orchestrating a more streamlined and efficient process. Executed strategic changes that markedly improved sprint planning sessions, resulting in a substantial 30-point increase in team velocity.

Conducted training sessions to educate team members on Agile principles, fostering a shared understanding and commitment to Agile methodologies.

Travel & Leisure Orlando, FL Jan 2023 Jul 2023 Scrum Master II (Contract)

Cultivated a nurturing environment that motivated the Scrum team to embody SAFe core values, embrace and apply SAFe principles, and implement SAFe practices. This initiative resulted in a remarkable 20-point increase in team velocity achieved within just two sprints, showcasing the significant boost in team trust and collaborative efficiency.

Established an intercommunication structure within the Scrum team that fostered the sharing of reliable and transparent information among the Product Owner, Business Analyst, Development, and QA teammates allowing the team to deliver consistently regardless of frequent organizational changes

Implemented a robust intercommunication structure within the Scrum team, facilitating the seamless exchange of reliable and transparent information among the Product Owner, Business Analyst, Development, and QA teammates. This initiative empowered the team to consistently deliver results, demonstrating resilience in the face of frequent organizational changes.

Collaborated with the RTE, Project Managers, and Scrum Masters within TCMP to create a strategic blueprint. This blueprint centered on identifying inter-team dependencies and swiftly removing impediments, leading to the successful delivery of six new APIs within three sprints. This proactive approach prevented the project from exceeding the allocated capital of 1.5 million, additionally granting eligible owners exclusive pricing when booking ancillary travel products, including air, car, hotel, and cruise, online.

X1 Analytics Orlando, FL Aug 2021 Nov 2022 Agile Project Manager

Guided the X1 Analytics development team in Agile methodologies and practices, emphasizing sprint cadence, velocity, and release management. Within three months of my arrival, successfully facilitated the seamless adoption of the Jira Platform, enhancing team efficiency and project management processes.

Developed tailored training materials to educate the team on Jira, agile processes, and the importance of uniformity. This initiative significantly contributed to their digital transformation goals for 2022, encompassing the integration of new title plant data and their transition into an Experian credit reseller.

As the Principal Jira Administrator for the X1 development group, orchestrated the migration of the company's backlog of over 2000 issues from the DoneDone ticketing system. This strategic move resulted in heightened data integrity, aligned organizational processes with enterprise delivery, and enhanced scheduling and predictability.

Fostered professional development and teamwork by initiating team discussions and conducting one-on-one meetings with a focus on conflict resolution, communication, and collaboration. This approach contributed to a positive and collaborative work environment, enhancing team dynamics and overall effectiveness.

FIS Orlando, FL Jun 2019 Sep 2021 Scrum Master/Project Manager

Collaborated with Product Management, D1 Development, and the FIS Agile League to incorporate (Sensibill) technology to provide digital receipt capabilities to over 80 Financial Institutions, contributing to the FIS digital transformation to the D1 platform

Instructed the core D1 Business defect management scrum team in leveraging velocity metrics for precise story-pointing during sprint planning sessions. This initiative led to the successful clearing of a backlog with over 500 defects, significantly contributing to the implementation of 102,000 companies into the D1 production environment.

Championed the FIS financial wellness program, harnessing the team's skillset to successfully deliver financial insight data. This initiative empowered clients with the ability to comprehend feature utilization and understand spending habits, enhancing their overall financial well-being.

Utilized advanced data tools including JIRA, SNOW, Rally, and Clarity to systematically identify and communicate data variances, missing pieces, and trends. This strategic approach enhanced data accuracy and contributed to informed decision-making within the project.

SunTrust Banks Orlando, FL Nov 2015 Jun 2019 Digital Transition Lead

Designed and implemented a comprehensive new employee training program for digital banking platforms, including Online Treasury Manager and SunView Treasury Manager applications. This initiative involved product demonstrations, project research, and effective project execution, ensuring a seamless onboarding experience for all team members.

Coordinated the adoption of Agile/Scrum principles and methodologies within the Transition department at SunTrust, leading to the successful delivery of the Online Cash Management and Online Check Deposit enhancement projects. These initiatives, valued at over $500,000, significantly contributed to the potential revenue growth for the bank.

Conducted technical training webinars for clients, partners, and employees on new software platforms. Additionally, developed comprehensive technical Standard Operating Procedures (SOPs) distributed throughout the department, fostering the advancement and support of an effective, well-trained team.

Proactively networked with bank partners and traveled to client site locations to actively support all product implementation efforts. Collaborated closely with sales and project managers to ensure seamless coordination, fostering and maintaining positive working relationships between SunTrust Banks, Inc. and Corporate Banking clients.

Florida Hospital Orlando, FL Jun 2015 Sep 2015 IT Support (Contract)

Played a key role in the successful integration of [specific technology/system] into the existing infrastructure

Conducted server setup and maintenance, ensuring optimal performance and reliability across diverse environments

Prioritized and addressed critical issues promptly, minimizing downtime and ensuring fast service restoration

Implemented best practices outlined in the ITIL framework to streamline and standardize the handling of service requests

United States Navy Norfolk, VA May 2011 May 2015

Information Technology Specialist (E5)

Overhauled the training program for new sailors, introducing new standard operating procedures, refining the training pipeline, and implementing in-person instruction. Standardized the development of new sailors, focusing on customer service skills and naval telecommunication technology understanding. The successful redesign of the program resulted in the prestigious Navy & Marine Corps Achievement Medal (NAM) recognition for outstanding contributions.

Facilitated the organization and training of the telecommunication team, ensuring proficiency in validating communication requirements, planning, and reporting. Collaborated closely with team members to streamline processes, fostering effective communication and coordination for successful project delivery.

Oversaw the quality assurance inspection team for Naval communication systems, authoring succinct summary reports for leadership. Emphasized a commitment to process improvement and efficiency enhancements in line with organizational objectives.

Utilized hospitality and customer service expertise cultivated during five years in the amusement park industry to train new sailors. Focused on conflict resolution, customer-centric delivery, and achieving a balance that ensures optimal results for both leadership and end clients deployed globally.

EDUCATION:

M.S. in Criminology & Public Policy

Florida State University Tallahassee, FL 2007 2009

B.S. In Criminology

Florida State University Tallahassee, FL

2004-2008

Associate in Computer Programming

Valencia College Orlando, FL

2021 Present

Licenses & Certifications

Certified SAFe 5 Scrum Master

Certified SAFe 5 Practitioner

CompTia A+

CompTia Security +

Graduate Digital Marketing (Certificate Full Sail University)

Industry Knowledge:

Risk, Digital Transformation, Compliance, Agile Methodologies, PMP, Agile Project Management PMO, Software Release Management, SCRUM, SAFe, Kanban, XP, Agile Coaching, Title Insurance Decisioning, Mortgage, Data Analytics, Deeds, Research, OCR, Personetics, Finicity, RedShift, AWS, Sensibill, ResWare, Team Leadership, Business Analysis, Software Project Management, Vendor Management, Cross-Functional Team Leadership, Conflict Resolution, Communication, Teaching, Customer Service, API Integration, VA Loan, Encompass

Tools & Technologies

Jira, Python, Java, .js, GitHub, Jira, Tempo, Rally, Clarity, PlanView, Confluence, Microsoft 365 Suite, Microsoft Project, Commitment Tooling, UAT, QA, Readiness, Production environments, Node.js, React

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