Business Development A P
Resume:
ROMAN SANDERS
***** ****** **** *****, *** ***
Houston, TX 77004
**************@*****.***
Skills
Skillful and dedicated Career Oriented Person with extensive experience in the coordination, planning and support of daily operational and administrative and accounting A/R, A/P, Payroll, support in corporate and law firm environments.
● Demonstrated capacity to provide comprehensive support for executive-level staff including scheduling meetings, coordinating travel, and effectively managing all essential tasks.
● Proven track record of accurately completing research, reporting, information management, marketing, and business-development efforts within budget requirements.
● Adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.
● Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages.
● Proficient in Microsoft Office System, Microsoft Excel®, QuickBooks, Microsoft Windows® Microsoft Word operating systems
Education
B.A, Business Accounting, AA, Psychology - Abilene Christian University, Abilene, TX Certificate Computer Applications, National Education Center, Sacramento, CA Diploma, Eastland High School, Eastland, TX
RELEVANT EXPERIENCE & ACCOMPLISHMENTS
● Over 25 years in Supervisory and Management Positions
● Ability to direct complex projects from concept to fully operational status
● Trained, supervised and evaluated new hires as well as staff
● Owned and Operated my own business
● A/R, A/P, Payroll, G/L, Invoicing, Billing, Bank Reconciliations
● Expert; microsoft windows, word, excel, powerpoint, quickbooks, outlook
● Staffing and Recruiting services for employers and employees 1
Experience
The Law Office of Laura Franco - Houston, Tx / Intake Coordinator - January 2019 - present
● Intake and processing of potential client inquiries with an enthusiastic, positive and sympathetic attitude
● Evaluation of prospective client's claim, explaining process, answering questions and converting potential new
clients to new clients
● Position requires the proven ability to quickly make strong empathic connection with the potential client and build
a relationship from the very first contact.
● Consistent follow-up with prospective clients per firm procedures until the client is retained.
● Assist clients with claim status, claims processing and review mediation as liaison between attorneys and clients
contracts
● Excellent verbal and written communication skills are critical in relaying information to client and client attorney
● Aggressively troubleshoot escalated client calls
● Plan and conduct investigations (including but not limited to interviewing parties involved, collecting and evaluating documentation and securing evidence) to analyze coverage, determine liability, and compensability,
● Maintain accurate records and handle administrative responsibilities associated with managing cases.
● Record and update status notes electronically, including results of contacts and relevant medical reports.
● Conduct negotiations to settle claims.
Stewart J. Guss, Attorney at Law- Houston, Tx -Intake Team Coordinator - 2017 - 2019
● The liaison between intake staff members, team leads and management. Responsible for bringing any concerns, suggestions and/or requests from the team to the attention of management.
● Assist in organizing team building events, contests and morale boosters. Cultivate teamwork that will promote a positive departmental culture.
● Assist individual team members with meeting monthly baseline goals by motivating and teaching his closing techniques/skills.
● Provide Team Leads/Team Trainer with support and feedback on productivity in addition to each intake specialist’s overall understanding of the procedures/protocols.
● Coordinate with Team Leads and management on monthly team goals, baselines and new learning methods to increase overall work quality and quantity.
● Intake and processing of potential client inquiries with an enthusiastic, positive and sympathetic attitude
● Evaluation of prospective client's claim, explaining process, answering questions and converting potential new clients to new clients
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● Position requires the proven ability to quickly make strong empathic connection with the potential client and build a relationship from the very first contact.
● Consistent follow-up with prospective clients per firm procedures until the client is retained.
● Assist clients with claim status, claims processing and review mediation as liaison between attorneys and clients contracts
● Excellent verbal and written communication skills are critical in relaying information to client and client attorney
● Aggressively troubleshoot escalated client calls The Nations Law Firm- Houston, Tx -Case Manager/Loans & Liens Specialist - 2015 - 2017
● MDL/MASS TORT CLAIMS; Pharmaceutical, Product Liability, Medical Claims
● Providing client support for submitted claims to claims administrators
● Review and research state laws regarding MDL cases
● Declaration Writer, Loan Approvals, Resolve Subrogation Liens w/claims administrators
● Assist clients with claim status, claims processing and review mediation as liaison between attorneys and clients contracts
● TLO clients search for deceased clients
● Aggressively troubleshoot escalated client calls
● Review client information for loan approvals
● Evaluate policy coverage, contact clients, insurance adjusters, and medical staff to determine injuries stemming from an accident
Circle of Friends Adult Alcohol & Drug Program - Stockton, Ca / Deputy Executive Director 2009 - 2015 / Provide high-level support for Non-Profit organization that provides clients services for 3 Northern California locations
● Review client cases with Superior Drug Court of San Joaquin County to provide services for transitional, mental health and substance abuse clients
● Coordinated and devised successful Contract Bid as Non-Profit organization to San Joaquin County Superior Drug Court for client placement, coordinate
● Managed all accounting functions; A/R, A/P, Payroll, G/L, Bank reconciliations, compiled and analyzed expense reports for investors
● Review monthly and annual budget w/CEO and investors
● Hiring and training of all staff
Creative Staffing Recruiting- Sacramento, CA / Recruiting Manager / 2000 - 2009
● Provide professional service for clients gainfully seeking employment
● Create and designed individual client resumes and cover-letters
● Full charge staffing and recruiting services
● Maintain vital competitive analysis in aggressive job marketing strategy
● Counseling clients and enhancement of interviewing skills, job applications and job search
● Provided client workshops, seminars, computer tutoring and job search
● Building positive relationships with potential employers
● employment.Facilitate full-cycle recruitment for assigned job openings to include but not limited
● Utilize various internal and external sourcing methods to obtain resumes for open positions
● conduct and document initial phone screens for candidates; conduct interviews; 3
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