KALYANAM AKHIL

Address: Plano,TX Phone number: 469-***-**** Email address: ad1o70@r.postjobfree.com Profile Summary

Seasoned IT professional with extensive experience in providing Level 2 technical support and advanced system administration. Proficient in troubleshooting network issues, ensuring optimal system performance, and enhancing user satisfaction. Adept at managing Active Directory infrastructure, from user account creation to implementing advanced group policies. Demonstrated expertise in handling complex IT challenges, including Active Directory migrations, network access control via Cisco Meraki, and system security updates. Skilled in leveraging tools like HP Service Manager and Desktop Central to ensure seamless IT operations. Committed to improving organizational efficiency through process development and by ensuring up-to-date and secure IT environments. Recognized for fostering strong relationships with technology vendors and collaborating effectively with cross-functional teams. Proven ability to onboard new employees seamlessly, underscoring a holistic approach to IT management and support.

Skills

Windows server

administration

Active Directory

Administration and

Integration

AWS integration and

management

Identity and Access

Management (IAM)

System security and access

control

AWS integration and

management

Cisco Meraki (Network

Permissions, Monitoring)

Desktop Central (Patch

Management, Policy

Updates)

Antivirus

Installation/Updates

Local User Management

Routing protocols (OSPF,

BGP, Static routing)

Networking(Ip

addressing,subnetting,

VLANs,VPN)

OS Installation (Windows &

Linux)

Palo Alto firewalls

(monitoring & security policy

updates)

Service now & HP service

manager ticketing tool

Desktop Issues Resolution DNS Configuration OSI Model TCP/IP Suite Scripting

Languages(Python,Shell)

Work Experience

03/2023 – present

Plano, United States Altairtek

Roles and Responsibilities

Led successful integration of AWS services into the existing infrastructure, optimizing scalability and reducing costs.

system administrator

Work Experience

Implemented advanced security measures to saeguard the integrity of Active Directory and AWS resources, ensuring compliance with industry standards. Successfully championed and executed an Identity and Access Management (IAM) strategy for Active Directory, optimizing user authentication, access controls. Manage operations within the IAM environment at the client, including application patching and upgrades and certificate management.

Worked on integrations of Active Directory and SSO authentication techniques using PAM tools.

Involved in the development of roadmaps and also provided inputs on the standard process for Identity and Access Management (IAM) solutions. Expertly managed and maintained Active Directory services, including user accounts, group policies, and access control, ensuring a secure and efficient environment. Developed and maintained automated deployment processes for software packages and updates, streamlining operations and ensuring consistency across endpoints. Conducted rigorous patch management, vulnerability assessments, and software updates, fortifying endpoint security and mitigating potential risks. Installed and updated antivirus software across the organization, providing robust protection against malware and cyber threats.

Administered, monitored, and maintained Windows servers, ensuring high availability, optimal performance, and seamless Active Directory integration. Executed OS installations for both Windows and Linux systems, customizing configurations to align with user requirements and Active Directory integration. Designed and documented efficient workflows, enhancing IT processes, reducing downtime, and ensuring seamless integration with Active Directory services. Performed expert-level network troubleshooting, promptly identifying and resolving connectivity issues, ensuring uninterrupted operations and Active Directory functionality.

Utilized the ServiceNow ticketing tool to log, track, and efficiently resolve IT support requests, delivering exceptional service to end-users. Provided Level 2 remote support, diagnosing and resolving complex technical issues promptly, ensuring seamless Active Directory operations for all users. Collaborated effectively with cross-functional teams, troubleshooting and resolving Windows-related issues promptly, ensuring a cohesive and functional Active Directory environment.

03/2019 – 06/2021

Hyderabad, India Renovision Automation Services

Roles and Responsibilities:

Managed and maintained a robust Active Directory infrastructure, ensuring seamless user authentication and access control for the organization. Administered Active Directory by creating user accounts and deploying group policies to enhance system security and efficiency.

Resolved complex Active Directory-related issues escalated from the helpdesk, providing detailed root cause analysis and implementing preventive measures. Implemented Active Directory migrations and upgrades with minimal disruption to business operations, ensuring a smooth transition. Collaborated with network engineers and system administrators to design and implement disaster recovery solutions, enhancing system reliability. Administered Cisco Meraki to control network access permissions and monitored network flow, ensuring efficient and secure network operations. Oversaw patch management and policy updates for desktop computers using Desktop Central tool, ensuring systems were up-to-date and secure. Installed and configured operating systems on various platforms, including Windows and Linux, optimizing system performance and security. Deployed security updates and managed antivirus software to safeguard against malware and security threats, ensuring a secure IT environment. Maintained professional relationships with technology vendors, making informed technical decisions to enhance the organization’s IT infrastructure. Developed and implemented workflow processes, optimizing efficiency and System administrator

Work Experience

productivity within the organization.

Conducted New Employee Orientation (NEO) sessions, performing tasks related to software or system implementation, ensuring a smooth onboarding process. 04/2017 – 03/2019

Bengalore, India Sysnet Global Technology

Roles and Responsibilities:

Provided Level 1 technical support to end-users, addressing inquiries and resolving basic software issues

Conducted troubleshooting of network issues, ensuring uninterrupted network connectivity for users

Installed and configured motherboard drivers when required, optimizing computer performance

Created and managed local user accounts, ensuring security and access control Diagnosed and resolved desktop-related issues, improving overall system efficiency Utilized the HP Service manager ticketing tool to log, track, and efficiently resolve IT support requests

Installed and configured printers on the network, enabling seamless printing for users

Collaborated with team members to deliver effective IT solutions and maintain a high level of user satisfaction

Desktop Support Engineer

Education

08/2021 – 12/2022

Denton, United States University of North Texas

Cyber Security Masters in computer science

Certificates

06/2023 Cisco Certified Network Associate (CCNA)

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