Customer Service Post Closing
Resume:
JOANNA CAMBLIN
**** ********** *******, ***** ***** 832-***-**** ********@*****.***
OBJECTIVE
To obtain a challenging position in the Mortgage Industry where I can utilize my current skills as well as acquire more towards being a contributing factor in the growth and success of this organization. SUMMARY OF QUALIFICATIONS
I am a high energy, self motivated person with excellent customer service skills that I have gained and enhanced throughout my 15 plus years experience in the Mortgage Industry, which allows me to communicate effectively with all levels of management as well as employees and co-workers. I portray good leadership qualities and create a teamwork atmosphere among employees. My ability to learn quickly and excellent organizational skills allow me to maintain a heavy work load with a high level of quality. In my years of working, I have successfully held many positions that not only provide me the knowledge and experience to be an outstanding employee with this organization, but to be an even greater asset. PROFESSIONAL WORK EXPERIENCE
INTERSEARCH ASSOCIATES
713-***-**** JUNE 2022 – PRESENT
TEMPORARY MORTGAGE/OFFICE WORKER
June 16, 2022 to December 9, 2022 – Mortgage position clearing conditions before loan is shipped out to various investors. All duties as assigned.
MUTUAL OF OMAHA FORMERLY KNOWN AS BBMC MORTGAGE, LLC
619-***-**** NOVEMBER 2015- MAY 2022
CLOSING/FUNDER
Review and verify loan information for the preparation of closing documents adhering to individual state guidelines.
Prepare Conventional, FHA, and VA loan for loan closings in multiple states.
Review signed loan document for completeness and accurate information
Interface with various co-workers, borrowers and title companies to ensure loan are closing and funding at set times.
PATRIOT BANK MORTGAGE - HOUSTON, TEXAS
713-***-**** APRIL 2014 – OCTOBER 2015
POST-CLOSING MANAGER
Manage a team of 5 to 10 employees that covers 3 different areas Shipping/Post Closing, Government Insuring, and Final Documents
Communicate with investors, warehouse banks, and other outside and inside contacts to ensure quick and timely flow of loans
Review and maintain reports that allow me to monitor the flow of loans coming in and out of department, which eliminate missing deadlines and undelivered/lost loans
Receive and review closed loan packages from the title agent, removing original notes to prepare collateral packages for warehouse banks according to individual guidelines
Instruct, guide and assist employees with review of FHA, VA and Conventional closed loans putting in investor stacking order and shipping out for purchase before due date
Review investor suspense reports and assist with clearing items to ensure loans are being purchased within prescribed time to minimize cost
Increased productivity by keeping updated investor information in system and files
Maintain multiple bank warehouse lines with an average turn time under 15 days depending on investor review time.
Responsible for all correspondence with MERS
Analyze FHA, VA and Conventional loan files to verify and match data according to federal bank regulations, organizational policies/procedures and underwriter approval
Pay and input loan information on FHA connection/VA Weblgy submit and insure through the Internet
Texas Notary License
JOANNA CAMBLIN
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RMC VANGUARD MORTGAGE CORPORATION - Houston, Texas
713-***-**** March 2007 – April 2014
Post-Closing Manager
Manage a team of 5 to 10 employees that covers 3 different areas Shipping/Post Closing, Government Insuring, and Final Documents
Communicate with investors, warehouse banks, and other outside and inside contacts to ensure quick and timely flow of loans
Review and maintain reports that allow me to monitor the flow of loans coming in and out of department, which eliminate missing deadlines and undelivered/lost loans
Receive and review closed loan packages from the title agent, removing original notes to prepare collateral packages for warehouse banks according to individual guidelines
Instruct, guide and assist employees with review of FHA, VA and Conventional closed loans putting in investor stacking order and shipping out for purchase before due date
Review investor suspense reports and assist with clearing items to ensure loans are being purchased within prescribed time to minimize cost
Increased productivity by keeping updated investor information in system and files
Maintain multiple bank warehouse lines with an average turn time under 15 days depending on investor review time.
Responsible for all correspondence with MERS
Analyze FHA, VA and Conventional loan files to verify and match data according to federal bank regulations, organizational policies/procedures and underwriter approval
Pay and input loan information on FHA connection/VA Weblgy submit and insure through the Internet
Assemble case binders for submission to the correct HUD/VA field office according to Federal regulation stacking sheet when required
Worked on any Notice of Rejections from HUD
Texas Notary License
SUNSET DIRECT LENDING FORMALLY JLM DIRECT FUNDING - Houston, Texas
713-***-**** January 2005 - February 2007
Mortgage Loan Shipper
Receive and review closed loan packages from the title agent, removing original notes to prepare collateral packages for warehouse banks according to individual guidelines
Review investor suspense reports clearing items to ensure loans are being purchased within prescribed time to minimize cost
Maintain multiple bank warehouse lines with an average turn time under 15 days depending on investor review time.
Communicate with investors, warehouse banks, and other outside and inside contacts to ensure quick and timely flow of loans
ALLIED MORTGAGE - Houston, Texas
713-***-**** July 2001 - January 2005
Shipping Supervisor
Interface closely with Secondary Marketing to cover monthly trades within the required time frames by identifying and locating loans to form pools according to specified increments and guidelines
Entered and transmitted various types of loans via Midnet and Mornet government systems per their guidelines policies and procedures
Receive and review closed loan packages from the title agent, removing original notes to prepare collateral packages for warehouse banks according to individual guidelines
Review investor suspense reports clearing items to ensure loans are being purchased within prescribed time to minimize cost
Maintain multiple bank warehouse lines with an average turn time under 15 days depending on investor review time.
Communicate with investors, warehouse banks, and other outside and inside contacts to ensure quick and timely flow of loans
Analyze FHA, VA and Conventional loan files to verify and match data according to federal bank regulations, organizational policies/procedures and underwriter approval REFERENCE
Stacy West-Azlin
Jane James
Trisha Barnes
Owen Raun
Contact this candidate