GARY

COLES

ad1o5l@r.postjobfree.com

1-804-***-****

Richmond, VA 23231

Bold Profile

Energetic Technology Associate offering 3-year background resolving hardware and software faults, maintaining network systems and managing inventories. Tech-savvy and team-oriented professional well-versed in conducting computer diagnostics and installing and configuring computers and electronics components. Dedicated to meeting or exceeding team and personal objectives by applying creative problem-solving skills. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

PROFESSIONAL SUMMARY

Received a Military Challenge Coin for exemplary service. Took on several roles to keep Child and Youth Services operating through Covid.

ACCOMPLISHMENTS

CYS - Program Associate Technology Lab

Fort Greg-Adams • 10/2020 - Current

Batesville Casket Company - Driver Technician

Atlanta, GA • 09/2018 - 02/2019

WORK HISTORY

Evaluated hardware, software and new technology to make purchase recommendations.

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Maintained inventory for computers, other technology equipment and software.

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Developed training materials and procedures and trained users in proper use of hardware and software.

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Set up equipment for employee use by properly installing cables, operating systems and appropriate software.

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• Checked orders and routes before setting off on deliveries.

• Planned most efficient routes for deliveries.

Inspected Casket equipment before and after deliveries to identify damage.

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• Maintained detailed mileage and cost records.

• Operated with safety and skill to avoid accidents and delays. Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.

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Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.

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Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.

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SKILLS

• Feature Activation

• Desktop Partitioning Software

• Creative Solutions

• Microsoft Windows and Office

• System Performance Assessments

ECPI University

Glen Allen, VA • 11/2005

Associate of Science: Computer

Network Technology

EDUCATION

Dunbar Armored - Driver/Guard

Atlanta, GA • 02/2012 - 01/2017

Halifax Corporation - Desktop Support Technician

Richmond, VA • 10/2006 - 04/2009

• Followed all relevant traffic laws and safety regulations. Utilized GPS and other navigation tools to plan routes and stay on schedule.

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Maintained professional and friendly demeanor during deliveries to uphold company reputation.

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Delivered goods and products to customer on time and in excellent condition.

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Followed proper safety procedures and protocols while loading, unloading and operating vehicles.

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• Coordinated efficient routes to avoid delays and optimize schedules. Communicated with customers to provide delivery updates and confirm delivery locations.

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Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.

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Communicated with dispatchers and other personnel to coordinate transportation schedules.

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• Kept detailed mileage and fuel reports to track overall fuel costs. Worked with various systems, software and peripherals and various types of games.

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Obtained and evaluated information about new systems, peripherals and software technology.

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Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and hospital policies.

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Authored detailed documentation on service call resolutions, providing valuable data on both personnel performance and effective remediation techniques.

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• Learned and implemented new software testing procedures. Deployed imaged devices across multiple facilities, connecting hardware to central network hubs for multi-site interconnectivity.

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Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.

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Installed, configured and maintained computer systems and network connections.

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Configured hardware, devices, and software to set up work stations for employees.

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• Diagnosed and troubleshot hardware, software and network issues.

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