Technical Support Customer Service
Resume:
OLAYEMI ADEYEMI
ad1o2t@r.postjobfree.com
https://www.linkedin.com/in/olayemi-adeyemi-a7904b198/
*** ********** **, **** ****, SC 29730
Professional Summary
Information Security Professional with 3 plus years’ experience in Networking and Security analysis with a bachelor’s degree in computer science
A team player with a broad spectrum of computer operating system application and hardware
Exceptional customer service and communication skills which consistently conveys competence and concern to end-users
Strong ability to effectively multitask and to perform with a sense of urgency for rapid issue resolution Experience in installing, configuring, and troubleshooting Windows XP-10 devices
Provided Windows 10 Migration and Reimaging, upgraded PC's from Windows 7 to Windows 10
Provide technical support via the ServiceNow ticketing system to end-users. Provide Administrative support within Active Directory including password resets
Exceptional customer service and communication skills which consistently conveys competence and concern to end-users.
Proficient with Active Directory, Citrix Receiver, Citrix VM, VPN, SCCM, OneDrive, Google (drive, docs, Slides), Virtual Machine(VMWare Workstation) Window Administration, Microsoft office 365.
Professional Experience
Bank of America, Charlotte, NC
Jan2021 -- Present
Technical Support Specialist
Technical Support Specialist working under contract to Bank of America for a Windows 7 Refresh.
Provides a high level of customer service while working in a dynamic complex environment under limited supervidon and direction.
Deploys, procures, and collects desktop equipment from end users.
Perfomrs configuration/installation and troubleshoot PC hardware including laptops, Virtual Desktop Infrastruture (VDI) desktops.
Installs, Configures, and troubleshoots windows Windows operating systems, MacOS,Microsoft Ofice suite others applications.
Provides incident & problem summaries, status reports, and project status as required.
Provides second level end user personal computer (PC) support for staffed location and remote offices and high level call center support
Transfer important data from user’s old machines to new ones, using provided tools. Adjust client AD permissions, as required.
Imaged and configured desktop and laptop computers.
Performed troubleshooting of personal computers and peripheral equipment, identifying problems and providing solutions.
Data Migration utilizing MS OneDrive.
Preventing data loss, data recovery, software installation
Performed custom builds, per install work order for users, using clients in-house software.
Migrate 1000+ computers from Windows 7 to Windows 10.
Windows 10 Migration Project: The windows 10 project includes receiving and accepting scheduled migrations with users on-site and remote.
Migration process is done one of three ways; using SCCM User State Migration Tool, using One Drive for cloud storage access, or having the information moved through the network by connecting to the machine remotely through windows explorer using the path command.
Trimedx, Charlotte, NC
Apr 2019 – Dec 2020
Desktop Support Technician
Provided technical support via ServiceNow ticketing system to end-users.
Troubleshoot Windows 7/10 based issues including Office 365 suite of application.
Intune Profiling, Imaging & Deploying New Hardware.
Recovers data from hard disk drives/data migration
Support remote access for VPN connectivity. MS Office 2010 Application and Outlook
Resolved and closed tickets/work orders supporting end-users Desktops and peripherals
Provided Administrative support within Active Directory including password resets.
Ensured the system is kept in a required configuration profile, including the patch, maintenance, system backup, changes as required by the evolvement of production environment updating software and software configuration
Monitored and secured over 30 websites with zero successful attacks
Experienced in installing, configuring, and troubleshooting Windows XP-10 devices
Provided Windows 10 Migration and Reimaging, upgraded PC's from Windows 7 to Windows 10
Used tools such as Active Directory, Citrix Receiver, Citrix VM, VPN, SCCM, Google (drive, docs, Slides), Virtual Machine(VMWare Workstation) Window Administration, Microsoft office 365
Wells Fargo, Charlotte, NC
Dec 2018 – Mar 2019
IT Support Technician
Scanned sites for malware and security risks regularly
Responsible for periodic on-call rotation for after-hours support.
Worked with clients to find the best cost-effective ways to minimize security risk and helped slashed the risk by an average of 25%.
Quarantined and removed any security issues found.
Ensure security through access controls, backups, and firewalls
Cut sniffing and spoofing attacks to zero by implementing scheduled updates for W-fi software firmware and hardware
Technical Skills
MySQL, Virtual Machine(VMWare Workstation) Window Administration, Burp Suite, DNS, Hardware and Software Diagnostics, DHCP, Active Directory, Shell Script, Wireshark, Cryptography, Remedy, Splunk, Governance Risk Management and Compliances SIEM, VPN, IPS/IDS/Firewall, Digital Forensics, Network Fundamentals, Shell Script, Web Development, Ubuntu, Kali Linux, Microsoft office 365
Education
University of Ilorin, Ilorin, Kwara
BSC Computer Science, Graduated May 2012
BSC Business Administration, Graduated Jun 2007
Certifications
CompTIA Security+, Nov 2020
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