Risk Management Program

SUMMARY

SKILLS

EXPERIENCE

TH TAKESHA HURD

ad1o2f@r.postjobfree.com / C: 303-***-****

Tempe, AZ 85280

Focused Fraud Investigator bringing 20 years+ of expertise in regulatory compliance, audit procedures, project oversight and risk management. Excellent history of delivering effective leadership and training to support staff development. Driven and strategic with an aptitude for program management. Advanced knowledge of audit methodologies, functions and compliance teams.

Reporting requirements

Trend monitoring

Compliance reviews

Marketing understanding

Controls evaluations

Risk management strategies

Employer compliance

Investigative reporting

Team building

Business operations

Process improvement

Enterprise Investigations Investigator / Wells Fargo Bank - Phoenix, AZ 08/2019 - Current Drove data accuracy in collaboration with internal and external personnel reducing fraud by 55%. Conduct detailed investigations of internal fraud/misconduct within area of expertise improving risk by 65%. Exercise discretion regarding investigative actions to identify, evaluate and take necessary actions on an individual case basis.

Perform assessment of the risks presented by the activity and conducts investigation by applying the appropriate investigative techniques (interview, e-discovery, evidence collection, forensic examination, etc.) and utilizing internal/external technology sources and contacts to gather comprehensive evidentiary materials. Develop organizational methods and policies, implementing training initiatives to deliver ongoing awareness of and compliance with established procedures.

Collaborate with leadership to devise strategies to improve processes and risk controls as well as implement new systems and best practice guidelines.

Compile and analyzed detailed feedback reports to improve solicitation and collection process. Manage annual shareholder contributions and complied with procedures, policies and standards. Facilitate adherence to all safety and regulatory objectives, including client-specific projects, training programs and personnel background checks.

Financial Crimes Analyst II / Wells Fargo Bank - Chandler, AZ 04/2016 - 08/2019 Recovered over $80,000 worth of assets by effectively breaking up debt consolidation fraud ring. Filed 700+ Unusual Activity Referrals, Suspected Financial Abuse Reporting and Identity Theft Operation forms to reduce fraud patterns.

Identified fraud patterns and anomalies through analysis of large quantities of data. Utilized effective interpersonal and active listening skills during interviews with witnesses regarding fraud cases. Conducted reviews of flagged transactions and reports that showed potential suspicious activity. ACCOMPLISHMENTS

ADDITIONAL INFORMATION

Participated in group discussions with team members to develop new ways to combat fraud. Examined approved credit card accounts containing high-risk indicators common to application fraud, specifically to identity theft.

Answered 15-20 calls per hour to answer customer questions related to credit card fraud, Consumer Loan Underwriter / Wells Fargo Bank - Chandler, AZ 01/2014 - 04/2016 Evaluated financial, income and credit documentation to make loan decisions. Built and maintained valuable customer relationships and boosted sales and increased revenue by 68%. Mitigated regulatory risks by evaluating all loan types in accordance with SAFE guidelines and regulations. Stayed current on loan requirements and standards for USDA, FHA, VA, FNMA and FHLMC products. Facilitated on-time loan application completions by providing support to loan officers and processors. Handled client issues with prompt and effective resolutions to increase satisfaction scores by 93%. Improved operations by working with team members and customers to find workable solutions. 2012 Wells Fargo Presidents Club Award Winner

Multiple Service and Team Excellence Awards

Diversity Champion Award

President for Black African American Connection

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