High School A Team
Resume:
Melody R. Washington
Chicago, Illinois 60615
ad1o1x@r.postjobfree.com
PROFILE:
I am an enthusiastic and hardworking self-motivator who is keen to find a position in a major corporation. I am reliable, trustworthy, numerate and meticulous. Able to work on own initiative or as part of a team and can deal with most real life duties competently. I have excellent communication, presentation, and negotiation skills. Dri ven to succeed and attain all targets.
EDUCATION:
Jane Addams High School 3.0 GPA 8/2005- 6/2010
EXPERIENCE / VOLUNTEER:
Associate Banker JP Morgan Chase 06/2022- Present
Engage clients as they enter the branch by welcoming them and making them feel appreciated, including managi ng lobby traffic, checking clients into the waiting queue and scheduling/canceling client meetings. Help clients with everyday transactions such as deposits, withdrawals, payments, reordering a debit card, setting up a direct deposit or helping update their address, accurately and efficiently, while complying with all policies, p rocedures and regulatory and banking requirements. Educate clients on the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.c om, and ATMs to complete their banking needs, whenever, wherever and however they want. Build relationships with clients by sharing product knowledge and solutions and introducing them to our licensed bankers when an additional opportunity is identified. Assist clients and the branch team by helping with new account openings when needed. Line Worker Ford Motor Company 09/2019- 06/2022
Use hand, power tools, or scanners to install parts on vehicles or vehicle components, while locating and obtaini ng parts for customer orders.
Pull and push car onto the line, while keeping up with set goal time for completion of vehicle build. Remaining in the top 10% for quality and build time. Mail Handler Assistant USPS 05/2017- 02/2018
I unloaded mail from trucks and conveyors for dispatch to other conveying units. I Placed empty sacks and pouches on racks, labeled them where prearranged or where racks are plainly marked f rom sacks, cuts ties, faces letter mail, then carried the mail to distributors for processing. I picked up sacks, pouches, and outside pieces, separate outgoing bulk mails for dispatch and load mail onto trucks.
Decision Support Specialist (Temporary) Randstad Aon 09/2015- 11/2015 Take 20 -30 calls average daily
Explaining the different changes between HMO, PPO, HDHP, with HSA and HRA and FSA for new plan year I studied and explained new plan information for over 4 client’s employees Contacting insurance carrier when needed for estimated cost for up incoming plan year Giving clients tools and resources to go over with family to keep them inform and conscious consumer Customer Care Specialist Grubhub 01/2014- 12/2015
Handle over 80 calls a day while remaining in top 10% of Quality Assurance and Productivity Assist callers with tracking orders
Update restaurants delivery boundaries
Started the culture club birthday wall to acknowledge team members on their special day Customer Service Representative (Temporary) Randstad Aon Hewitt 10/2013- 01/2014 Handle over 40 inbound calls from client’s employees to enroll them in their medical plan options Assist caller with troubleshooting and web navigation to process enrollment for health plan Create tickets to resolve newly created issues
Follow up with clients to make sure that they are satisfied with new benefits Worked with over 4 client’s at a time
Cashier Target 4/2012- 11/2013
Help guest have a fast fun and friendly checkout, pitching Red Card Debit and Red Credit Cards. Being available for all other task when needed push the store Red Card percent to #1 in the district. Made personal goal daily of 5 card applicant’s per 8hr shift
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