Customer Service Project Management
Resume:
Margaret Sledge
Raleigh, NC *****
********@*****.***
Qualified and Professional Customer Advocate with 10 years of experience in customer service and 2 years in Managerial Position. Strong creative and analytical skills. Team player with an eye for detail.
SKILLS
● Problem Solving
● Computer Literacy
● Project Management
● Strong Written and Verbal Communication
● Detail-Oriented
● B2B and B2C
● Organization
● Documentation review
● Account Management
EXPERIENCE
Spectrum- Inbound Sales
Current
● Solving Customer Complaints
● Excellent internal and external emotional intelligence and relationship management skills
● High Organization and accuracy
● Proficiency in computer software and technology platforms, especially Microsoft Office
● Nurturing relationships with existing customers
● Work directly with associates to establish and foster a strong working relationship to support and enhance work performance.
● Identify issues affecting customer satisfaction caused by operational issues and act as an important change agent to develop solutions.
● Use web-based tools to stay current on industry-wide products, features, and services.
● Maintain accurate records in data system, with detailed information on customer contacts
Petsense -Team Lead
2023
● Responsible for opening and closing of store
● Handling Operational Procedures
● Providing Excellent customer service
● Promoting Sales improvement
● Dealing with complexity, analyzing information, and implementing company vision
● Staffing, planning, and people management
● Large-scale procurement/purchasing methods and procedures
● Staffing, Planning and people management
Hollywood Feed - Key Holder/MOD
2022-2023
● Responsible for opening and closing of store
● Handling Operational Procedures
● Providing Excellent customer service
● Promoting Sales improvement
● Dealing with complexity, analyzing information, and implementing company vision
● Staffing, planning, and people management
PetSmart - Sales Associate/Pet Care
2020-2021
● Create and maintain rapport for products and animals
● Explaining the benefits and functions of products
● Staying knowledgeable about new products and care
● Accepting and processing orders
● Resolve return issues
● Promoting special sales, offers and awareness of store loyalty program Walgreens - Sales Associate
2016 - 2018
● Greeting customers, responding to questions, improving engagement with merchandise
● Superior product knowledge
● Increasing in store sales
● Cross-selling products
Jerry’s Artarama - Customer Service Rep.
2014 - 2016
● Committed to addressing customer concerns with speed, accuracy and professionalism
● Troubleshoot issues to ensure customer satisfaction
● Patient and efficiency
● Versed in high call volume environments
● Computer skills and telephone etiquette
EDUCATION
Wake Technical Community College - Journalism
2023-2024
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