Jennifer M. McNichols

Whitehall, PA *****

Phone: 315-***-**** Email: ad1nzy@r.postjobfree.com Education:

• State University of New York at Fredonia (May 2013)

-Bachelor of Arts in Journalism/Communications with a writing minor Work History:

• Receptionist

America's Best Contacts & Eyeglasses – Whitehall, PA (May 2023 – Present)

-Answer phones, schedule appointments, and help walk-in customers.

• Store Associate

Curaleaf – Allentown, PA (Sept. 2022 – Nov. 2022)

-Assisted customers on the cash register and sales floor in finding medicinal products specific to the patient's needs.

• Team Coordinator

ProMedica Hospice – Allentown, PA (Aug. 2021 – Aug. 2022)

-Responded to emails and phone calls, and supported Human Resources with payroll to ensure our patients and their families are receiving exceptional hospice care.

• Ghostwriter

The Urban Writers – Remote Freelance (July 2021 – Aug. 2022)

-Worked with authors on writing and editing for a variety of genres.

• Customer Service Specialist

Principle Labs, LLC – Bethlehem, PA (Nov. 2019 – April 2021)

-Answered phone calls and emails, or faxed requested laboratory results, as well as packed and shipped medical supplies.

• Customer Care Representative

Advanced Disposal w/ Robert Half Agency – Northampton, PA (June 2019 – Sept. 2019)

-Answered inbound calls regarding customers' garbage disposal account.

• Customer Service

National Book Company (W.W. Norton) – Dunmore, PA (Nov. 2017 – May 2019)

-Helped customers via phone regarding book orders using AS400 and Microsoft Office programs.

• Editorial Assistant

Penn Foster w/ Express Employment Agency – Scranton, PA (May 2017 – July 2017)

-Edited and proofread course materials for the upcoming school year.

• Manager

The UPS Store – Amherst, NY (Feb. 2015 – Feb. 2017)

-Provided packing, shipping, printing, and notary services.

-Created the work schedule.

• Secretary/Junior Accountant

Peters & Associates, CPA’s, P.C. – Syracuse, NY (June 2013 – Jan. 2014)

-Answered phone calls and helped walk-in clients.

-Filed paperwork and assisted with processing tax returns. Additional Writing and Editing Experience:

• Freelance Writer

Niagara Frontier Publications – Grand Island, NY (March 2014 – Feb. 2015)

-Composed articles covering school meetings and events around Buffalo, NY.

• Editor/Writer

The Leader – Fredonia, NY (Sept. 2011 – May 2013)

-Edited the school newspaper for grammar and content.

-Created weekly articles about campus news at SUNY Fredonia.

• Staff Writer

The Dunkirk Observer – Dunkirk, NY (May 2012 – Aug. 2012)

-Published articles on news and events in Chautauqua County. Skills and Achievements:

• Computer – Microsoft Suites, Publisher, and AS400 (IBM iSeries) Google Docs, WordPress, Adobe Photoshop, and Social Media proficient

• Detail oriented

• Time management

• Possess a valid Pennsylvania Driver's license

Website: https://jennifermcnichols.wordpress.com/

Contact this candidate