Human Resources Operations Manager

Terrance J. Roberson

ProlEe

Dynamic and results-driven professional with over 13 years of experience in property management operations.

mpyEotpenH idsHort

National Operations Manager, The Scion Group

NOVEMBER 2 0 2 1 — PRESENT

• Lead a team that identi,esb testsb recommendsb implementsb and stazili(es new enterprise-wide technologies and operating initiatives and advise senior operationsb investment and human resources leaders on emerging multi-family trends.

• Oversee digiti(ationb centrali(ationb and optimi(ation of all service and facilities-related processes qinspectionsb service rekuestsb maje-ready pro)ectsb etc.5 through proptech company partnerships and change management.

• Evaluate and guide executive team on industry standards and Scion operating procedures - successfully overhauled 32 operations policies in this role

• Direct teams to researchb pilotb and deploy solutions for a portfolio of 12' properties

• Leverage ScionIs vast operational data to tell compelling stories of success and failures and de,ne future operation initiative pro)ects utili(ing BH dashzoardsb cohesive visualsb and engaging presentations.

Portfolio Management Director, Common

S E P T EMBER 2 0 2 0 — S E P T EMBER 2 0 2 1

Cired as a Director Level Aonsultant to oversee a portfolio transition for Nuveen qTHFF5 as the fund endured zanjruptcy organi(ation. Managed the property management staff in Ftlantab Los Fngelesb and 9t. Lauderdale. Regional Director, PaciLc viAing Properties

MFRAC 2 0 1 W — DEAEMBER 2 0 2 0

Oversee the operations of a portfolio of communities that total 'b200 units in Northern Aalifornia and Jashington.

Senior General Manager, Campus wpartments

U 7NE 2 0 1 G — MFRAC 2 0 1 W

Ne& DeAelopment Manager, wsset Plus Companies

F7Y7ST 2 0 1 ' — MF4 2 0 1 G

General Manager, The Collier Companies

U 7NE 2 0 1 3 — F7Y7ST 2 0 1 '

Sales k MarEeting Manager, BDR Trust

OATOBER 2 0 0 W — U 7NE 2 0 1 3

muDcaHdon

Master of dusiness w(ministration )MdwF, Ulori(a wkM yniAersitQ dachelor of Science,,uantitatiAe wnalQsis, Ulori(a wkM yniAersitQ SeHadEs

@0@-W31-GW@3

terrance.rozersonKgmail.com

k dEEs

Property Management

Regional Property Manager

Cospitality

Ahange Management

&PH Scorecard

Aapital Hmprovements

Performance Management

Strategic Hnitiatives Pro)ect

Manager

Student Cousing

Multi-9amily Cousing

9inancial Management

Leadership

Aontinuous Hmprovement

Prozlem Solving

Strategic Planning

Entrata

4ardi E Real Page Products

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