Case Manager Customer Service

LEE LAMBRIGHT

**** * **** **. *********, MI ***** · 517-***-****

**********@*******.***

Self-driven leader as well as team member. Major emphasis on business/company goals, fiscal responsibility, safety, customer service, productivity, and morale. Supervisory experience of production and staff. Leadership skills gained from military experience such as working in adverse conditions, performing well in stressful environments, quickly mastering new tasks, meeting deadlines, and personal/professional accountability. Proficient in office and computer skills. Excellent verbal and written communication skills.

SKILLS

Production/manufacturing mindset

Self-driven leadership skills and knowledge

Strives to make the business/company profitable

Goal oriented without supervision

Critical thinking

Management of personnel, goals, and yields

Practices good quality skills

Great people skills and a great listener

Integrity

EXPERIENCE

08/2022– CURRENT

HILLSDALE COUNTY DRUG/DWI COURT, CASE MANAGER

Served up to 30 participants at any time. The case manager will be responsible for maintaining a close relationship with each participant they serve, as well as coordinating services for each participant, and maintaining a strong network of communication within the Hillsdale Drug Court team

Manage the DCCMIS-State Court grant management system-entering drug screening, court hearings, progress and treatment updates for each participant.

Monitor and meet with participants as needed.

Meet with each participant weekly to monitor progress, discuss goals and barriers, etc.

Coordinate with service providers for HDC participants.

Give/receive updates at the weekly HDC team meetings- provide an agenda for team meetings regarding participants scheduled to appear at that week’s hearing.

Coordinate with the program evaluator to maintain up to date records on each participant. This includes, but is not limited to: participants’ employment status, medication lists, sobriety days, incentives and sanctions, etc.

Conduct weekly drug screenings on each participant (PBT, oral swabs, urine tests).

Conduct risks and needs assessments for potential participants, prior to admission to the program.

Coordinate with the program evaluator to maintain up to date records on each participant. This includes, but is not limited to: participants’ employment status, medication lists, sobriety days, incentives and sanctions, etc.

08/2021– 06/2022

ASSEMBLY OPERATOR/BACKUP TEAM LEADER, HI-LEX CONTROLS

Window regulator assembly

Assembled products according to standardized procedures

Teamwork

Kept work areas clean and neat

Made sure that products were produced on time and are of good quality

Fast paced and physical environment

Supplied the assembly lines with material for production

Helped with bathroom breaks on the assembly lines

Scanned products in for inventory

Flexible and worked on/for numerous assembly lines within facility

02/2021-08/2021

PRESS OPERATOR, PRECISION PROTOTYPE

Formed pre-cut metal into brackets for Amazon.

Setup equipment for production

Reading blueprints

Quality Assurance

Scheduling

Teamwork

06/2020-01/2021

PROCESSOR, CONAGRA BRANDS

Meat processor making hot dogs on an automated line.

Setup equipment for production

Make sure quality meets USDA standards

Teamwork

Kept work areas clean and neat

Made sure that products were produced on time and are of good quality

Fast paced and physical environment

10/2019– 03/2020

ASSEMBLY OPERATOR, HI-LEX CONTROLS

Assembled automotive door panels on an assembly line.

Assembled products according to standardized procedures

Teamwork

Kept work areas clean and neat

Made sure that products were produced on time and are of good quality

Fast paced and physical environment

04/2019 – 10/2019

MASTER BUTCHER, CLEMENS FOOD GROUP

Bone pork loins for production.

Make sure quality meets USDA standards

Teamwork

Made sure that products were produced on time and are of good quality

Fast paced and physical environment

09/2018 – 04/2019

PRODUCTION WORKER, DOW CHEMICAL COMPANY

Packaging components for assembly operations. Experience in many different fork truck operations/scenarios. Safety oriented.

Assembled products according to standardized procedures.

Used hand trucks and fork lifts in a safe and efficient manner.

Made sure that products were produced on time and are of good quality.

Kept work areas clean and neat.

Collated components for assembly.

05/2004 – 06/2018

TEAM LEADER, CARDINAL GLASS INDUSTRIES

Supervised daily production of the assembly lines. One year spent as the third shift department manager overseeing 80+ employees.

Established open and professional relationships with team members which helped resolve issues and conflicts quickly.

Built a talented and valuable team of departmental employees through outstanding mentoring, coaching, and teaching skills

Implemented process improvement initiatives within the department

Established performance goals for employees and provided feedback on methods for reaching those milestones

Adhered to all safety procedures and company standards and policies

Fostered a positive work environment by consistently treating all employees and customers with respect and consideration

Worked with the management team to implement the proper division of responsibilities

Communicated clear expectations and goals to each team member

01/2007 – 10/2009

MOTOR VEHICLE OPERATOR (88M), United States Army

Honorably discharged. Drove semis in the states and while deployed. Squad leader in the states and while deployed. Combat veteran that served overseas during Operation Iraqi Freedom 08-09.

Trained junior team members on activation and mobilization processing

Operated different types of vehicles and equipment in varied terrain and conditions

Conducted vehicle performance checks and performed maintenance actions

Transported ammo and missiles on a regular basis

Reviewed disciplinary and other adverse actions and made recommendations

Developed and led training programs in preparation for combat

EDUCATION

JUNE 2003

HIGH SCHOOL DIPLOMA, Hillsdale High school

APRIL 2004

PSYCHOLOGY, Tri-State university

REFERENCES

COLE WEAVER, 29 N Howell St Hillsdale, MI 49242

Phone: 517-***-****

FRANK MANCINO, 256 w carleton hillsdale, mi 49242

Phone: 517-***-****

JAMES RUSSELL, 15 Division st hillsdale, mi 49242

Phone: 517-***-****

Contact this candidate