Security Officer Customer Service
Resume:
IJELU, AZEEZ OMOTOLA
Edmonton, AB. T5Y 0Y4
**********@*****.***
Professional Overview
I am a professional and qualified security officer with 8 years’ experience on the ground. A diligent and responsible worker, I work well in both static and mobile work modes. It is my hope to secure employment with a well-established and respected security company. SUMMARY OF QUALIFICATIONS
● Extensive knowledge of management of security procedures
● Strong verbal and written communication skills.
● Excellent ability to perform tasks with constant physical and mental alertness.
● Well-developed interpersonal skills, Organizational skills and self-confidence.● Ability to function positively and productively in a team environment.
● Proven skills in the areas of verbal and written communication.
● Along with basic computer skills are necessary.
● Proven leadership and conflict management skills will ensure your success in this role
EMPLOYMENT HISTORY
FIDELITY BANK PLC APRIL 2019 - AUGUST 2023
Security Officer
● Answered alarms and investigated disturbances.
● Provided security service for employees and visitors.
● Monitored and authorize entrance and departure of employees, visitors and other persons to guard against theft and maintain security of premises
● Circulated among visitors, patrons, and employees to preserve order and protect property
● Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas
● Monitored and adjust controls that regulate building systems, such as air conditioning, furnace, or boiler
● Maintained the safety and security of residents, visitors and staff.
● Safeguarded the assets of a retail store by apprehending anyone attempting to steal merchandise or destroy store property.
● Prevented theft by shoplifters, vendor representatives, delivery personnel and store employees.
● Conducted periodic inspections of stock areas, dressing rooms, and restrooms, and sometimes assisted in opening and closing the store.
● Prepared loss prevention and security reports for management in order to testify in court against persons apprehended.
SHOPRITE MALL FEBRUARY 2017 – NOVEMBER 2018
Security officer
● Security: Monitored property cameras, motor patrolled property perimeters, foot patrols.
● Keeping daily reports and logs, answering phones, using radio communications.
● Checking Ids/property, signing and badging.
● Monitoring and responding to alarms.
● Securing and monitoring sensitive and classified material.
● Supervision: Site supervisor overseeing security operations at a water treatment plant.
● Trained new employees.
● Administration: Answered multi line phone, answering questions, forwarding calls, set up appointments for customers.
● Prepared daily reports, photocopied, faxed, oversaw site timesheets and kept records of gas mileage charts.
● Customer service: Developed a reputation for excellent customer service by acknowledging the customers presence and making eye contact.
● Honest, reliable and detail-oriented.
● Greeting and giving my full attention to everyone I come in contact with Patrol the premises and adjacent areas.
● Check identity cards of personnel before admitting into the building
● Investigate and report any nefarious activity
● Take necessary action on spot when needed
CENTRAL BANK OF NIGERIA SECURITY DEPT. APRIL 2015 – JANUARY 2017 Security Officer
● Enforced regulations of establishment.
● Resolved conflict situations, and maintained order.
● Used telecommunications (i.e. two-way radio, cell phone, pager)
● Followed radio and emergency telephone procedures.
● Operated security control room equipment.
● Ensured safety and emergency procedures are followed.
● Attended to persons with special needs, respond to alarms, bomb threats and other emergencies.
● Detected or prevented thefts and vandalism.
● Direct traffic to and from the main building
● Perform safety inspections in order to flail off any negative activity EDUCATION
Norquest College Till Date
Business Administration
OND in Accounting Sept. 2009 - Jul. 2012
Kwara State Polytechnic
High School Sept. 2001- Jul. 2007
CERTIFICATIONS
WHIMS
FIRST AID AND CPR
SSIA (SECURITY SERVICES AND INVESTIGATORS ACT)
References available upon request
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