SABA SYED

ad1nug@r.postjobfree.com l 770-***-**** l Available to start immediately

Address: Cumming GA 30040

Professional Summary

Seasoned professional with 11+ years of experience delivering value and bridging the gap between business and technology

Successful track record of delivering projects on time and within budget for multimillion dollar projects in both AGILE and Waterfall methodologies

US Citizen authorized to work for any employer in The United States of America

Professional Expertise

Project Management

Business Analysis

Digital Enablement

Critical Thinking

Facilitation / Negotiation

Kanban Methodology

Leadership

Omni Channel/Mobile App Experience

Analytics / Reporting

Risk Management

Professional Experience

Equinix / Equinix Metal – Packet Atlanta, GA. Technical Senior Program Manager / September 2020 to Present

Manage Central Engineering teams (API, Billing, UX, Control Plane, and Software Networking)

Actively reviewing the correlation between the omnichannel routing. Alignment between API and Portal teams are essential.

Work closely with Site Engineering, Hardware, and Delivery teams/TPMs.

Drive directions on Quarterly work for each team and eliminate internal/external dependencies.

Work directly with ICs to align on requirements/stories in Jira/Confluence.

Discuss solutions for the Equinix Datacenters from an Engineering perspective.

Implement Agile Processes into the company since Packet is a freshly new start up.

Intercontinental Hotels Group – Marketing, Channels, and Applications Group Atlanta, GA

Program Manager /August 2019 – September 2020

Led a global team of 4 Project Managers and 30 matrixed associates to provide measurable, consistent, and value-focused approach to support project/programs.

Managed the development teams to create new webhooks & API’s for data migration.

Monitored End to End Implementation at the project and program levels.

Managed AppleCare Domain expertise with IOS IHG Application.

Implemented a company wide initiative to enable Simplified login for 100+ Million users worldwide on omni channels – Web, hotel app, weChat, and call center department.

Handled CRM issues as they rose through the call center. Worked directly with the CRM team to resolve technical concerns.

Handled Omnichannel routing from each channel – ensuring that the customer doesn’t have to populate the same information.

Worked directly with the China team to ensure that everything was updated accordingly on their channel – Wechat.

Worked through several apigee concerns with data store models for China. Abiding to the laws and regulations of the Chinese Government.

Handled external vendors (SAP) to serve as the new Cloud Data Database

Worked as the bridge between product and development teams.

Managed the migration of Marketing, Channels and Application group to Office O365.

Oversaw the migration and implementation of O365 solutions to Office 365 Pro Plus, Skype for Business and Microsoft Teams, Yammer, One Drive for Business and SharePoint Online at the enterprise level.

Implemented Migration from Microsoft Teams to G Suite across all programs

Served as the main point of contact with several critical internal/external partners (Info Sec, Legal, Data Privacy/Security, Compliance, Engineering development, and SAP/Gigya groups).

Successfully managed programs with budgets of over $7 million on an onshore/offshore model providing monthly burn and capacity status reports.

Worked closely with the product owners for each channel (web, apigee, mobile, loyalty services) to write and track user stories in Rally.

Ernst Young– EY Virtual (Cloud based) Alpharetta GA

Senior Project / Scrum Master / June 2018 to August 2019

Led Multiple agile feature teams as a Scrum Master following a SCRUM methodology on the Forensic and Integrity services team on an onshore/offshore model.

Worked closely with product owners in overall backlog grooming and aligning the product teams roadmap with the program roadmap. System was TFS.

Coordinated & collaborated with other scrum/feature teams to help identify and track epic/feature dependencies. (Multiple feature teams under one product.)

Helped team decompose epics and features into smaller user stories for effective utilization by identifying SMART tasks with the help of the team.

Facilitated sprint planning, estimation and helped the team commit to sprint goals and managed work in process

Assisted the teams in sprint review to review the Potentially Shippable Product Increment (PSPI) to the business users, leadership and all other stakeholders.

Facilitated Agile ceremonies such as Sprint retrospective, sprint planning, backlog grooming, and strategic planning.

Facilitated the creation and adoption of working agreements such as definitions of done, definition of ready, including use of appropriate tools

Established key metrics and monitored progress for each sprint via reports such as sprint burndown chart and capacity/velocity numbers.

AT&T Alpharetta, GA

Senior Project Manager / Delivery Lead Project Manager (AWS) / April 2014 to June 2018

Managed End to End implementation of all projects under the Data-lake Hadoop application, using the Kanban approach.

Participated in strategic/tactical planning sessions and worked with Product to align product roadmap to strategic business objectives and timelines.

Coordinated with multiple cross functional Agile and Waterfall teams for Data Lake program team to remove impediments to the team’s ability to perform.

Led the implementation of AWS on the data-lake, managing with vast amounts of data.

Worked closely with the teams to figure out the best way to bring AWS into the ATT realm to help the data move faster in and out of the data lake.

Facilitated discussion, decision making, and resolved conflicts with program team, Agile team, and other key stakeholders.

Handled projects with Omni Channels and Mobile App experience for the Att wireless & uverse users.

Worked directly with the core management teams for each omnichannel.

Ensured that the User experience was the same across the board.

Handled the technical issues and provided support management as needed.

Customized workflows in Azure DevOps Services for new workstreams, depending on the customer.

Identified and monitored key metrics to measure team success and promote continuous improvement, such as WIP report, velocity, and cumulative flow charts.

Managed the budget, forecasts, and resource burn rates in Prism currently.

Managed projects with up to 6M+ budgets and owned forecasts, reporting and allocations

Led the coordination of major feature releases and delivery where multiple teams, release trains, or solution groups are involved

First Data Dunwoody, GA

Senior Project Manager / March 2012 to February 2014

Served as a Project Manager providing program and financial management

Implemented Change Management, Quality Management and Performance management processes to effectively monitor the project progress and control the scope on projects.

Incorporated lessons learned results into new improved actions for the team in terms of the business process.

Monitored resource allocation, scheduling, and cost estimation for each assigned project.

Identified Process Improvement opportunities for reporting and status updates

Assisted the Quality Management Team in collecting and tracking PMO quality performance metrics against the Quality Management Plan. Lead the Incident Reporting and Change Control procedures.

Facilitated weekly and monthly meetings with the stakeholders and related project team members.

Managed Defects Tracking in TFS and Peer Review process.

Fiserv Norcross, GA

Governance Project Manager / May 2010 to January 2012

Responsible for creating the Functional and Business Requirement documents.

Participated in architecture reviews to ensure that the solutions comply with requirements and business expectations.

Monitor processes in Clarity.

Created Project Plans using Microsoft Project

Managed project budget and schedule

Responsible for gathering status updates from project team and escalating or mitigating any issues or blockers for the project team.

Decided on which methodology would be best to manage the development teams. Kanban was an excellent approach.

Managed the Governance SharePoint site for project impediments and defects.

Certifications & Degree

Lean Six Sigma Yellow Belt

SAFe Advanced Scrum Master

Georgia State University – Bachelors

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