CUSTOMER SERVICE/RETAIL PROFESSIONAL

I have experience in the areas of Customer Service and conflict resolution skills, effective time management and organization skills and over 5years of supervisory experience and team leadership.

EDUCATION

Woodlawn High School, Birmingham, AL

-Alabama High School Diploma (May 2011)

PROFESSIONAL EXPERIENCE

March 2022- Present

Wells Fargo customer service representative

(Homewood, AL)

Listening to customers

Resolving problems

Handling complaints

Providing solutions

Maintaining customer relationships

Responding to inquiries

Recommending products and services

Following up to ensure resolution

Maintaining records of customer interactions.

Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.

November 2022-June 2023

ProSolvent Legal Group (Trussville, AL)

Legal assistance

Applying knowledge of legal procedures, case management, and client communication

Ensuring the office is running smoothly

Supporting attorneys in optimizing their billable time

Tracking deadlines

Representing the organization with professionalism and integrity i

August 2012-March 2022

Brookwood Medical Center (Birmingham, AL)

Retail Supervisor

Responsible for managing a retail staff, including cashiers and other staff

Coach, counsel, recruit, train, discipline, and evaluate the performance of employees

Ensure merchandise is clean and ready to be displayed

Maintain inventory and ensure items are in stock; as well maintain store’s cleanliness

Handle customer questions, complaints, and issues

September 2009- August 2012

Sam’s Club (Birmingham, AL)

Cashier

Handled cash transactions with customers

Issued receipts, refunds, change or tickets

Maintained a balanced cash drawer at all times

Resolved customer complaints, guide them and provide relevant information

Pleasantly dealt with customers to ensure pleasurable experience

Contact this candidate