Customer Service Representative

Shayne PersadMar **** – Aug ****

Forget Me Not Affairs

•Managed multiple customer interactions at once and prioritized tasks to ensure that customers were serviced in a timely and efficient manner

•Ensured customer satisfaction by successful resolution of issues and concerns including providing appropriate information aligned with company policies

•Maintained the inventory of event items and office supplies, and facilitated set up of events

•Managed and updated client databases, ensuring accurate and timely fulfillment of client requests

Additional Highlights

•Melrose High School

Professional Summary

Skilled, organized, and efficient professional able to work well under pressure in fast-paced environments

*************@*****.*** 954-***-**** Davie, FL 33314

and able to multitask effectively to meet a variety of company needs; Proven proactive and collaborative team player with a service focused mindset & ability to anticipate customer needs; Dependable, reliable, able to remain calm and patient in high-pressure situations, with a strong attention to detail; Able to perform duties with minimal supervision.

Skills

•Provides premier customer service, including greeting customers and answering questions and able to handle complaints and concerns in a professional and calm manner, finding solutions to any issues that may arise

•Well-versed in utilizing inventory management software to track products and ensure that stock levels are maintained at optimal levels

•Analytical & time management skills

•Microsoft Office proficiency with database and file maintenance skills

•Active listener with strong verbal and communication skills

•Independent & consistent high performer

Work History

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Deli Cook / Customer Service Representative Nov 2020 – Oct 2022

Publix Supermarket

•Meets department sales goals by providing customers with information needed to make product-related decisions

•Maintains high levels of accuracy and attention to detail when handling financial transactions to prevent error

•Communicates effectively with other department staff including the Supervisor, leads, and other line cooks, to ensure that dishes are prepared and served in a timely manner

•Manages tasks and schedule effectively, working quickly and efficiently to keep up with the fast-paced nature of the department and to meet customer need

•Maintains a clean and organized work area in compliance with Publix’s high standards for freshness and sanitation including wiping down surfaces, sanitizing equipment, and following proper food safety protocols

•Uses, maintains, and monitors department equipment, such as meat and cheese slicers, oven, fryer, microwave, cutting tools, scales

•Prepares special orders and party trays to meet the unique needs of customers including following detailed instructions and recipes, selecting high-quality ingredients, and ensuring that orders are prepared promptly

•Responsible for maintaining and rotating products and displays including replenishing stock, creating visually appealing displays, and ensuring that products are properly stored and rotated to maintain freshness and quality

•Provides ongoing department support through the performance of a variety of clerical and other department tasks

Line Cook Aug 2019 – Apr 2020

Sparez Bowling

•Ensured all products were properly labeled, priced, prepared, and properly stored to meet health and safety regulations

•Prepared ingredients (i.e., chopping vegetables, measuring out ingredients, etc.) for recipesindependently and as part of the kitchen staff

•Maintained food inventory levels and placed orders as needed in anticipation of kitchen needs

•Responsible for cooking dishes to order, following recipes and instructions from the Executive Chef, and ensured dishes were prepared to correct temperature and consistency

•Ensured protocols were followed for kitchen closures including inventory, sanitation, handling leftovers, and other procedures

•Plated dishes in an attractive and appetizing manner, following presentation guidelines established by the Executive Chef and aligned with corporate expectations

Barista & Customer Service Associate Jul 2018 – Dec 2018

Panera Bread

Handled inbound customer inquiries via telephone, expertly addressing concerns, and providing accurate information regarding product availability and order statusDisplayed a thorough understanding of the products or services offered and provided accurate and

•Inputted customer information, product details, and order quantities into the Point of Sale (POS) detailed information to customers to facilitate salessystem and ensuring accuracy of the data before processingquality

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Movie Theatre Usher Aug 2017 – Dec 2017

Regal Cinemas

•Performed troubleshooting and resolved any technical issues that arose during the ordering process

•Ensured that products and supplies were properly stored and rotated to maintain freshness and

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•Processed ticket sales, enforced theatre policies and procedures, and accurately managed cash register duties

•Responsible for ensuring the safety and security of guests, monitored auditoriums, and responded to emergency situations as they happened

•Flamingo Gardens

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•Responsible for keeping auditoriums clean and free

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