Customer Service Agent
Resume:
MICHAEL GIBSON
Albuquerque, NM *****
************@*****.***
Professional Summary
Confident Master Cosmetologist creating welcoming environment to help every individual feel pampered. Talented professional catering to client needs through effective communication and active listening skills. Promoting knowledge in all latest hair and skincare trends. Outgoing Master Cosmetologist performing variety of beauty services with excellent technique and precision. Enthusiastic professional committed to helping each person look and feel wonderful.
Work History
October 2014 - March 2021
Great Clips - Albuquerque, New Mexico
Master Hairstylist
Increased salon profit by 100% through upselling products and providing personalized care for return visitors.
Suggested treatments and styles to suit customers' appearance and desired look.
Used scissors, trimmers, clippers, razors and brushes on over hundreds customers with 100% customer satisfaction rate.
Introduced new techniques to salon to modernize and streamline service procedures.
Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Assessed customer hair texture, treatment history and desired outcome to identify appropriate services.
June 2012 - June 2014
Starbucks Customer Service - Albuquerque, New Mexico
Customer Service Agent
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Exhibited high energy and professionalism when dealing with all levels of clients and staff.
Described and explained details about product and service options to inform customers and guide purchasing decisions.
Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Education
May 1992
Spokane Community College Spokane, WA
Associate of Arts Restaurant And Culinary Management
January 1988
Glen Dow Academy of Hair Design And Salons, Inc. Spokane, WA
Associate of Arts Cosmetology Education
Continuing education in Cosmetology.
Graduated in Top 10% of Class.
Skills
Networking expertise
Hair maintenance expert
Manicures and pedicures
Outstanding client retention
Standard waxing understanding
Product expertise
Waxing service provider
Cosmetology
Facials and makeup applications
Trend expert
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