Call Center Service Representative

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

YVONNE BARELA

PASADENA, CA 91106

626-***-**** ************@*****.*** WWW: Bold Profile Personable Member Service/Call Center Representative offering 25 years of experience resolving account and service concerns for members. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Sales expertise

Problem-solving skills

Inbound phone calls

LOS ANGELES FEDERAL CREDIT UNION

Member Service RepresentativeIII/Call Center Glendale, CA October 2010 - October 2017 Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions. Adhered to company policies and scripts to consistently achieve call-time and quality standards. Educated customers on company systems, form completion, and access to services. Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.

WESCOM CREDIT UNION

Member Service Representative III Pasadena February 2000 - January 2009 Responded to customer calls and emails to answer questions about products and services. Cross-sold bank services and products to uplift customer investments. Opened customer accounts and provided deposit and withdrawal receipts. Handled complaints with prompt, courteous service to uphold professional reputation. Educated and engaged customers with new bank products and services. Resolved customer issues through thorough dispute investigation. Enhanced productivity levels by anticipating needs and delivering outstanding support. Maintained up-to-date knowledge of product and service changes. Promptly responded to inquiries and requests from prospective customers. Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

EDUCATION

POSTAL CREDIT UNION OF LOS ANGELES

Loan Service Representative South Pasadena June 1990 - September 1997 Processed loan applications and monitored progress from start to finish. Negotiated loan terms and conditions with customers to secure best deal. Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.

Approved loan applications based on customer creditworthiness and provided detailed financial advice.

Assisted customers with completing loan applications and other paperwork. UBER EATS

Driver Pasadena, CA July 2021 - Current

Pick up and deliver food for customers

Provide excellent customer service

Follow directions from customers

ZUM

Driver Pasadena, CA October 2018 - Current

Drive disabled children to school

GED Business Banking

Belmont High School, CA

City Of Los Angeles, CA, 06/1986

Contact this candidate