Customer Service Data Entry

MAISHIA PRICE

Matteson Il *****

**********@*****.*** / 773-***-****

SUMMARY

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

SKILLS

Responding to Difficult Customers

Understanding Customer Needs

Customer Service

Calm and Professional Under Pressure

Processing Orders

Call Center Software

Data Entry

EXPERIENCE

Customer Solutions Specialist / Fuchs Lubricants - Harvey, Il 07/2022 - 06/2023 Engaged in conversation with customers to understand needs, resolve issues and answer product questions. Kept records of customer interactions or transactions, thoroughly recording details of inquiries. Supported sales team members to drive growth and development. Mentored junior team members and managed employee relationships. Customer Service and Representative / Southwest Airlines - Chicago, IL 08/2016 - 07/2022 Engaged in conversation with customers to understand needs, resolve issues and answer product questions. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Kept records of customer interactions or transactions, thoroughly recording details of inquiries. Presented existing and prospective customers with valuable service or product information to aid in decision- making.

Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.

Asked probing questions to determine service needs and accurately input information into electronic systems. Customer Service Representative / Aerotek Staffing ( Fire King Safe company) - Posen, IL 05/2014 - 07/2016 Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Remained calm and professional in stressful circumstances and effectively diffused tense situations. Answered inbound calls, chats and emails to facilitate customer service. EDUCATION AND TRAINING

High School Diploma 06/1998

Currie Highscool - Chicago, IL

MP

SKILLS

Microsoft soft word-Created Documents.

Excell- Created Spreadsheets.

SAP -Created and Entered orders. Used Softwear to look up customers invoices and tracked accounts.

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