Keith G. Fonseca

**** ***** **** #**

Irvine, CA 92604

732-***-****

ad1nol@r.postjobfree.com

Executive Summary

This professional manager has transferable skills, an outstanding reputation of fostering positive customer service experiences/relationships, a proven track record of exceeding organizational goals and initiatives, the ability to work autonomously, develop system and procedural improvements, and a work ethic to succeed in any industry.

A seasoned professional with 15+ years progressive experience in the following areas:

-Leading successful community departments that exceed resident and member expectations, organization goals and financial structures, and lead to positive community advancement

-Managing full-time and part-time staff

-Strategic vision setting, mission execution, and goal assessment

-Customer service and member retention

-Communicating with constituents in multiple forms

-Fostering positive working relationships

-Creative problem solving

-Systems and organizational development

-Global marketing and advertising

-Coaching, training, developing, and mentoring

-Programming for all ages (youth to seniors)

-Indoor/outdoor space planning and development

-On-going departmental assessment and evaluation

-Major project and event management

-Motivational leadership and team building

-Budget and financial planning

-Liaising with executive management

-Safety procedures and risk management

-Software, hardware, and on-line systems management

-Presenting updates and innovations at community forums

Summary of Qualifications

-15 years professional upper-level management experience with community programs

-Managed resident facility of 200+ residents and 5 staff

-Supervised full-time staff (7) and part-time staff (over 200)

-Hired, trained, and evaluated programs and personnel for multiple departments

-Established planned initiatives and outcomes for residents and members

-Forecasted, prepared, managed budget ($5 million) from fees, revenue generation, fundraising

-Managed risk and safety, created emergency action plan, oversaw training

-CPR/AED/First Aid for Adults (November 2013)

-Previously certified as CPR/FA/AED Instructor, Certified Pool Operator (willing to re-certify)

-Opened $30 million/79,000 sq. ft. Recreation Center, serving as owners’ representative

-Managed $45 million/97,000 sq. ft. Recreation Center (systems, operations, members, staff)

-Administered daily maintenance and developed facility policy for multiple recreation centers

Summary of Qualifications (continued)

-Lead operational development from purchase to deployment of recreation software systems

-Managed marketing team (20), marketing to 20,000 members, digital, print, and social media

-Managed 122,000 sq. ft. facility and outdoor park including staff and operations

-Generated timely reports to track, report, assess, and evaluate metrics for success

-Developed short/long-term strategic planning, vision, and growth of $20 million organization

-Collaborated on multiple internal and external committees and partnerships

-Met consistently with executive leadership and local government

-Coordinated 80 special events annually, advising volunteer organization of 150 members

-Interacted and programmed for a diverse and multicultural community

-Worked closely with Veterans, members with disabilities, agencies for specialty groups

-Fostered positive working relationships with leadership, residents, members, partners

-Provided leadership and programming for township of 16,000 residents

Education

Indiana State University Terre Haute, IN www.indstate.edu

Masters in Recreation and Sports Management May 1999

Rutgers University New Brunswick, NJ www.rutgers.edu

Bachelors in Exercise Science & Sports Studies January 1997

Experience

Associated Students Inc. - Cal State University Fullerton (Fullerton, CA) asi.fullerton.edu

Titan Recreation Director

September 2014 - April 2015 (Separated due to philosophical differences)

-Manage seven (7) full-time professional staff

-Provide leadership and vision for department

-Oversee budget, revenue growth, build programs and services, revise operational procedures

-Manage $45 million, 97,000 sq. ft. "Green" building, problem solving all maintenance concerns

-Foster positive relationships within CSUF community, and surrounding residential and business community

MediFit Inc. (Florham Park, NJ) medifit.com

Assistant Program Manager, Merck-Summit Fitness Center

June 2014 – September 2014 (Accepted position in Fullerton, CA)

mFitnet.com Online Support

February 2014 – September 2014 (Accepted position in Fullerton, CA)

-Manage fitness facility and operations including member relations, staff, equipment, budget

-Lead staff classes including Boot Camp, Tabata, Trekking, Shredding, Stretching

-Manage fitness facility and operations, project assistance (talent acquisition)

-Support on-line employee resources mFitnet.com - Fortune 500 employer wellness programs

Township of Middle, NJ (Cape May County, NJ) www.middletownship.com

Director of Municipal Recreation

April 2013 – May 2013 (Township budget cut, position eliminated)

-Supervise full-time and part-time staff

-Oversee daily operation of major recreation complexes, stand-alone parks programs/services

-Planning and development of “Open Space and Recreation Expansion”

Montclair State University (Montclair, NJ) www.msucampusrec.com

Assistant Director Financial Aid (April 2012 - October 2012) (Changed industries)

Assistant Director, Programs, Marketing, and Community Relations (April 2008 – April 2012)

Acting Director (June 2006 – March 2008)

Community Resident Director (September 2007 - January 2008) (Temporary Assignment)

Assistant Director, Intramural Sports, Club Sports, and Special Events (Oct. 2001–April 2008)

Interim Fitness and Facilities Coordinator (July 2006 – March 2008)

Adjunct Professor, Commercial Recreation (January 2003 – August 2012)

-Oversaw $3 million/year budget; generated $250,000 revenue annually

-Managed all department programs and facilities; full-time and part-time staff

-Advised volunteer student organization of 150 members

-Managed all marketing for $20 million/year department

-Taught Marketing, Commercial Recreation, and Leisure/Tourism/Hospitality classes

Eastern Michigan University Recreation/Intramurals (Ypsilanti, MI) emich.edu/recim

Assistant Director, Student Personnel and Facilities (July 1999 – July 2001)

Township of Old Bridge Parks/Recreation (Old Bridge, NJ) oldbridge.com

Summer Youth Camp Co-Manager (Summer 2001)

Awards, Activities, Certifications, Other Experience

-MSU Vice-President’s Red Ribbon Award, Fall 2010 for dedication and outstanding work

-American Red Cross Disaster Volunteer (Hurricane Sandy); YMCA, Boys Club

-Proficient in MS Office, Adobe Creative Suite, Class (Active Network), Fusion (Innosoft)

-Formerly nationally certified in basketball, volleyball, and softball officiating

-Rutgers Athletics student intern (Football, Basketball, Field Hockey, Volleyball)

-Master of Ceremonies and Disc Jockey (DJ) for all genres of music

-NIRSA (National Intramural & Recreational Sports Association) Member since 1995

-NIRSA New Jersey State Director (2006-2008)

-Co-organizer, MSU 100th Year Anniversary Gala – MSU Student Recreation Center

-Created Group Exercise group (6AM) known as “Dance Club”, HIIT and Tabata class leader

-Volunteer with seniors

-American Multi-Cinema (AMC) Hourly Manager – AMC GSP 16 (4th largest in chain)

-Loves to play basketball and most team sports

-Child prodigy on the piano (Royal Conservatory of Music)

Professional References

Bex Conran-Dunham (Business Services Manager; ASI Titan Recreation, Cal State Univ. Fullerton)

714-***-**** (mobile); 657-***-**** (office)

Ed Levy (Retired Director, Recreational Services, Rutgers University)

732-***-**** (mobile)

Steve Smith (Federal Bureau of Investigations; Newark, NJ)

973-***-**** (mobile); 973-***-**** (office)

Carolyn Baldanza (Director of Recreation; Winchester Gardens; Maplewood, NJ)

201-***-**** mobile

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