CAREER OBJECTIVE

Highly skilled and efficient administrative assistant with a dynamic medical billing and coding education, seeking to continue the healthcare career through opportunities with an industry-leading organization.

Proficiencies: MS Office; MS Excel; MS Word; MS PowerPoint; Typing Speed: 61

Skills: Willing to learn new things, Written and verbal communications (letters, emails, presentations, face-to-face communications), Attention to detail, Data entry (experience using 10-key number pad), Data inventory (organizing, recording, storing, or saving information)

PROFESSIONAL MEDICAL SKILLS

Electronic Health Records EHR / EMR Greenway Computer Information Systems

HIPAA Compliance Anatomy & Physiology Meaningful Use ICD-9/ICD-10

Medical Administrative Assistant Medical Terminology Patient Processing Patient Registration

Medical Billing Medical Records Management Release of Information

Medical Laws & Ethics Path Physiology for Medical Office Principles of Management

Medical Transcription Office Accounting MS Office / MS Word Path Physiology for Medical Office

EDUCATION & CERTIFICATION

Ultimate Medical Academy Associate of Science in Health Sciences - Medical Administrative Assistant, 2017

Fully accredited, accelerated program providing instruction in medical administrative and general office procedures, transcription, medical records management and reimbursement methodologies including revenue cycle management. Program content emphasizes medical billing procedures, basic procedural and diagnostic coding systems, collections procedures and accounting functions essential to the medical environment. Research, professional writing, critical thinking, and communications skills are developed throughout the program

PROFESSIONAL EXPERIENCE

National General Insurance/Allstate – Milwaukee, WI (Remote)

Customer Service Agent/Medical Underwriter 08/22-Present

Helped support internal employees including the sales team and service teams to help determine rates for new customers based off their medical history and measure the medical risk of bringing on a customer

Navigated through multiple internal applications and systems to research the different information given by the sales and service teams to see where the customer would fall within the plans provided by the client

DentaQuest – Milwaukee, WI (Remote)

Customer Service Representative 11/20-02/22

Understood and adhered to all of DentaQuest administrative and contractual policies and procedures

Educated and explained information to customers in response to questions about their eligibility, benefits and claims, about products, plans, and services

Provided excellent customer service by answering incoming phone calls from customers and provided requested information and resolution to the question

Logged all inquiries into the system as needed

Responded to internal and external inquiries as needed

Performed request a dentist functions to locate providers and complete the placement of the member

Other duties as assigned

Wisconsin Vision – Milwaukee, WI

Optical Sales Associate 10/18 – 04/19

Assisted customers with frame selection, eyewear fitting and vision plan reimbursement

Specialized in patient education, helping our clients get the most out of their insurance plans

Interpreted the prescriptions written by the eye doctor and created a work order for the lens lab

Took certain eye measurements, adjusted, and repaired eyeglass frames

Educated customers on products and insurance information

Animal Wellness Center – Oak Creek, WI

Receptionist 11/17 – 04/18

Greeted clients and pets by name

Answered phones promptly and professionally using a multi-line phone system

Screened and routed calls to appropriate staff

Provided phone shoppers with descriptions of services first, prices last

Received and transmitted faxes

Took and delivered messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information

Noted in Medical records the details discussed during client conversation including the date, time, key points of the discussion and any action required

Ebix, Inc. – Greendale, WI

General Office/Medical 12/2016 - 03/2017

Sorted, batched and filed patient medical records

Scanned documents and put into appropriate files or folders

Verified patient insurance information and updated patient information

Orange Avenue Realtors - Milwaukee, WI

Administrative Assistant/Secretary 06/2016 - 09/2016

Answered telephones and gave information to callers, took messages, and transferred calls to appropriate individuals

Greeted visitors or callers and handled inquiries or directed them to the appropriate person according to their needs

Operated office equipment, such as fax machines, copiers, or phone systems

Recorded information, updated files/paperwork, and maintained documents such as correspondence and other material.

Orthopedic Institute of Wisconsin – Wauwatosa, WI

Call Center Representative 08/2013 – 11/2014

Answered high call volumes promptly and professionally using a multi-line phone system

Provided information to patients, composed messages, screened and transferred calls to appropriate individuals.

Verified patient insurance information and updated patient information

Scheduled/rescheduled appointments for doctors, nurse practitioners, and physician assistants according to scheduling guidelines

Operated office equipment, such as fax machines, copiers, or phone systems

Prepared and mailed Welcome Packets for new patients

Received and transmitted faxes for surgeon referrals

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