Stirling B Satterwhite

*** **** *****

Blythewood, South Carolina 29016 United States Mobile: 803-***-****

Email: ad1nhx@r.postjobfree.com

Work Experience:

Logistic Analyst Contractor 81st Readiness Div

81 wildcat way Columbia, SC

11/2012 - Present Hours per week: 40

Duties, Accomplishments and Related Skills:

Performed data research trend analysis and performance management to support DOL operations of maintenance performance operations, supply performance operations, and Base operations related to logistical actions.

Evaluate reports to monitor supply requirements and procedures.

Support customer service feedback performance analysis, conduct telephonic coordination with and to customers with regards to logistic work orders utilizing the Customer Support System, and perform logistical data -process research utilizing resources available through Defense Logistics Agency and or LOGSA to support cost benefit analysis. Technical duties, such as reviewing test reports, material and equipment requirements.

Performed reviews of section publication drafts for Department of the Army referenced structure, format, proper voice, and grammar. Performed data entry utilizing media devices to include strategic management system (SMS), MS Share Point, Micro Soft Outlook, and Milsuite. Performed illustrations of operational pictures, development, and presentations in support of logistic trends and data performances. Tracked weekly, coordinate daily, and report work order performance status monthly associated with the organizations internal Customer Support System utilizing GCSS-A and managed using power business intelligence applications. Familiar with Global Combat Support System- Army based on the System Application and Products software (SAP) with expectations of continued knowledge based growth upon daily utilization of system. Effort towards logistic real time data mining.

Performed administrative functions associated with filing, recording, scheduling, meetings, workshops, and organization evaluations.

(EDI) Electronic Data Interchange Support Specialist BlueCross BlueShield of South Carolina

4101 Percival Rd Columbia, SC

2/2012 - 11/2012

Hours per week: 40

Duties, Accomplishments and Related Skills:

Resolved and respond to questions received from customers. Ability to strategize and analyze internal/external problems while providing user-friendly solutions for hard and software issues. Provided routine password & account resets and status to customers on open problems using established processes. Properly identify and document communication with customers and complete requests or issues of basic complexity. Identify actual or potential problem and escalate problems to appropriate higher-level professionals when necessary

Sales Associate AT&T

815 Gervais St Columbia, SC

2/2009 - 2/2012

Hours per week: 40

Duties, Accomplishments and Related Skills:

Served as telephone expert to the customer by discussing billing, product, service and order inquiries. Provided other miscellaneous support with complaints and customer requests which are related to other departments including referrals to other entities or other companies. Negotiated billing inquiries and/or adjustments as needed. Processed new service orders, changed existing orders, researched problem accounts to

ensure ongoing customer satisfaction, offered support for cancellation of service, issued service adjustments and debits, generated payment arrangements, handled billing escalations, billing questions, and concerns while offering 100% customer satisfaction.

Sales Representative Time Warner Cable

13840 Ballantyne Corporate Pl

Charlotte, NC

9/2005 - 2/2009

Hours per week: 40

Duties, Accomplishments and Related Skills:

Served as team leader to 6 staff employees and frontline support to management. Handled inbound calls received within Time Warner Cable and contracted companies for support and guidance. Created processes for order entry. Coached and trained on tasks and processes to follow daily. Solely responsible for all order entry processes and entry equal to the number of daily digital phone orders received. Worked with peers daily to obtain their assistance to support the business needs. Created reports in Excel, Access and all Microsoft Suite which enabled the Director and Management team to remain updated daily with results. Conducted all escalated and routine troubleshooting to bring dial tone to subscribers; authenticated provisioning and assisted with vendor communications. Responded to customer calls by providing answers to inquiries on cable and Road Runner service and generates or upgrades subscriber sales to achieve goals. Assisted new and current subscribers in establishing cable services based on the current marketing promotions. Informed subscribers of products, policies and processes. Researched and developed leads for follow up by outgoing telemarketing and direct sales. Assisted to track and report daily sales performance and market analysis.

Education:

Elizabeth City State University Elizabeth City, NC United States

Major: English, Secondary Education

PMP 6 Plus Agile December 2022

Lean Six Sigma Green Certification August 2022

Job Related Training:

Active Security Clearance GCSS Army Certification

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