ALISA DOUGLAS

ad1nh1@r.postjobfree.com 510-***-**** 4004 Blacksmith Circle, Oakley 94561

Summary

Dedicated Administrative Assistant with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.

Skills

10-Key Proficiency

Technologically Savvy

Types 45 WPM

PC Proficient

Mail Management

Sensitive Material Handling

Records Management Systems

Document Retrieval

Data Entry Documentation

Verbal and Written Communication

Program File Distribution

Professional and Courteous

Microsoft Office Suite

Multi-Line Telephone Systems

Schedule Appointments, General Office Information

Office Equipment Operation

Multitasking and Time Management

Experience

Oakland Unified Schools Oakland, CA

Administrative Assistant

09/2001 - 01/2022

Developed administrative processes to achieve organizational objectives and improve office efficiency.

Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.

Directed customer communication to appropriate department personnel.

Maintained accurate department and customer records.

Composed correspondence, and reports.

Provided secretarial and office management support while building cooperative working relationships.

Prepared and prioritized calendars and correspondence.

Responded effectively to sensitive inquiries or complaints.

Greeted visitors or callers to handle questions or direct to appropriate staff.

Processed Student Work Permits

College Board

SAT & ACT Test Coordinator

Skyline High School

June 2018 – June 2020

Get the test center up and running. Recruit and oversee staff. Set up and manage materials. Check in students and maintain security on test days. Report any test day issues or concerns and return all materials. Process staff payroll.

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Education and Training

Grand Canyon University Phoenix, AZ

Bachelor of Science in Liberal Studies

10/2017

Fremont High School Oakland, CA

High School Diploma

06/1979

Accomplishments

Answered as many as 50-100 customer inquiries each day.

Oversaw intense data-entry activities daily to update and maintain large company database, including 100's student accounts.

Recognized as "Employee of the Year" in 2017-18 for Classified Employees.

Customer Service - Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Additional Information

Have worked in retail, one year of medical office front office, banking, Church Offices(Secretary, Trustee, and Financial Secretary A/P and A/R).

References

Justin Anderson Jean Rigginspegues

Director of Health Services Department Friend

For Oakland Unified School District ad1nh1@r.postjobfree.com

ad1nh1@r.postjobfree.com 510-***-****

608-***-****

Bobbie Rodgers Yesenia Alamillo

Public Service Representative Administrative Assistant II

For City of Oakland Skyline High School

ad1nh1@r.postjobfree.com ad1nh1@r.postjobfree.com

925-***-**** 510-***-****

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