KASHAD MARTIN

504-***-****

ad1nfu@r.postjobfree.com

I served in the U.S. Navy from 2008 - 2012, while serving I advance to the rank of E-6. I have a Secret Security Clearance. I am a motivated, multi-talented, meticulous, and hard-working individual with over 10 years of IT experience in multiple industries. I am dedicated to everything that I do, and I am eager to learn as new technologies are produced every day. I have been and would be a great asset to any company.

EDUCATION

Master of Business Administration in Information Technology Management

Western Governor University, Houston, TX, February 2024Bachelor of Science Degree in Information Systems and Cybersecurity

ITT Technical Institute, Houston, TX, Jun. 2016

Associate of Applied Science Degree in Network Systems Administration

ITT Technical Institute, Houston, TX, Jun. 2014

TECHNICAL SKILLS

Active Directory

Microsoft Azure

Microsoft Server 2012 & up

Microsoft Office 365 admin portal

DUO Administrator

Symantec End Encryption

BitLocker

Intune

Proofpoint

Barracuda

Building/Managing Virtual Machines (VM Ware)

Creating. Capturing, and Deploying Images

Windows 7/8/10/11 Migration

Apple/iOS Product Support

Cisco (CUCM)

Asset Management

Managing IT Budget and Projects

EXPERIENCE

System Administrator, Marco Technologies January 2022 - February 2023

Acted as escalation point for troubleshooting advanced network/systems issues; consistently earned 100% issue-resolution scores by providing excellent service to internal and external customers.

Ensured that all server hardware, operating systems, software, and procedures aligned with organizational standards and strategic business plan.

Ensured that all server hardware, operating systems, software, and procedures aligned with organizational standards and strategic business plan.

Directed the implementation and performance tuning of Windows 2003 Server environment for client’s global operations. Delivered a major improvement over old VPN system that catapulted productivity of remote sales force.

Created a company-wide backup of all network settings and essential data and recovered information in various locations during system crashes.

Desktop Support Technician, Disa Inc. Aug 2021 – April 2023

Installed, upgraded, and verified hardware and software applications.

Created, serviced, and resolved 500+ trouble tickets within minimal service time while achieving a 100% user satisfactory rating.

Provided-senior level assistance for the front-line phone support staff.

Functioned as the primary Desktop Support Tech for corporate users, including all C-level and executive level staff.

IT Manager, Oil Patch Group Inc. Aug 2018 – August 2021

Demonstrated effectiveness in analyzing client systems to identify technology gaps and structure quality solutions that increase productivity, reduce costs, avert systems failure, and heighten risk management capabilities.

An excellent knowledge of Microsoft systems and products, including a comprehensive grounding in Microsoft Dynamics 365 ERP System, SharePoint, Office 365, and Azure.

Led the IT infrastructure projects and services for 400+ users across 10 locations and supervised the IT department.

Superb leadership and communications talents, leading by example to instill enthusiasm and project ownership in team members.

Lead the deployment of Cisco. Microsoft, and Asterisk-based data/voice network infrastructure which reduced the cost of communication by 20%.

System Administrator Lead, Brooke ARMY Medical Center Aug 2016- Aug 2018

Perform installations, upgrades, and troubleshooting for 700+ users and 920 devices, including laptops, desktops, servers, printers, and smartphone devices

Configure and install local servers, execute hardware and software upgrades, and support disaster recovery and backup procedures

Install firewalls and anti-virus software and deploy 2-factor authentication to ensure data integrity and cybersecurity for highly sensitive legal documentation

Attend meetings with the IT department to identify continuous improvement opportunities and enhance the delivery of IT services to users

Desktop Support Specialist, HCC Insurance Holdings, Inc. Sept 2015 – Aug 2016

BMC Client Management Administrator

Responsible for OS Deployment and Software Packaging

Troubleshoot and Repair hardware and software issues

Install, configure, and support network and local printer

Manage the company’s relay servers via RDP and BMC Client Management

1st escalation point for the Help Desk

Manage Avaya phone system and devices

Operating System Deployment/Image Capturing/Creation

Senior Service Center Specialist, HCC Insurance Holdings, Inc. May 2014 – Sept 2015

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

BMC Footprints Ticketing System Administrator.

Respond to email messages for customers seeking help. Ask questions to determine nature of problem. Walk customer through problem-solving process.

Create weekly and monthly reports showing application uptime, SLA for all tickets by department, individual technicians, LOB, etc. These reports are sent directly to the Director of Infrastructure.

Configure ticketing system for corporate use.

Service Desk Analyst, Baker Hughes, Jan. 2013 – Mar. 2014

Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries

1st and 2nd line support - troubleshooting of IT related problems from in-house software to hardware, such as Blackberries, iPhone/iPads, Laptops, PCs and Printers

Escalate unresolved calls to the infrastructure support team

Log all calls in the Service Desk Call Logging system (CA)

Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner

Operations Specialist, United States Navy, Nov. 2008 – Nov. 2012

Assisted Commanding Officer and Tactical Action Officer on choices of tactics and weapons employment in all naval warfare areas.

Operation of, Link-11/16, CDLMS, Satellite J, radars, Naval Tactical Data Systems, communications, and associated equipment in naval exercises.

Proficient in configuration, operation, analysis, and troubleshooting of Dual Net Processor, Dual Net Multi-Frequency Link, Link-11 and Link-16.

Interfaced with Commanding Officer, Executive Officer, Operations Officer and other high-ranking Navy/Marine Corps officials - designed, drafted and implemented Navy Operational Tasking Messages, Operational Reporting messages, Logistics, RAS, Hot-Area Requests and Technical/Operational Presentations using Microsoft Applications.

Managed and trained junior officer and enlisted personnel daily.

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