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Human Resources Customer Service

Location:
Mississauga, ON, Canada
Posted:
December 02, 2023

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Resume:

ROHIT KAUSHIK

Contact No: +1-289-***-**** E-mail:ad1nfp@r.postjobfree.com

PERSONAL PROFILE & HIGHLIGHTS OF QUALIFICATION

Ambitious Human Resources Intern pursuing Post Graduate Degree in Human Resources and Business Management and trained to coordinate, execute, and deliver HR programs related to recruitment, benefits, workers compensation and other HR projects and processes. Demonstrates solid analytical, problem-solving and presentation skills to foster excellent relationships and credibility at all levels of organization. Self-motivated, driven and displays initiative to prioritize tasks and handle numerous assignments simultaneously. Key Skills and Working Knowledge

● Assist the HR team in carrying out the full-cycle recruitment process

● Post job ads, on career websites, university and college career pages, LinkedIn, and other relevant channels

● Screen resumes, manage email correspondence with candidates, and enter data into the Applicants Tracking System

● Interview qualified candidates, induct and onboard new hires

● Build and maintain strong relationships with candidates throughout the hiring process

● Develop relationships with universities and colleges that have intern programs

● Perform additional duties such as organizing and attending virtual conferences/events

● Engage in social media marketing for the promotion of virtual events

● Assist the team with agenda preparation, invite guest speakers, attendees, and sponsors for virtual events

● Persuasiveness, Adaptability & Innovation

● Judgement and Decision making

● Soft skills: Enthusiastic, problem solving,excellent interpersonal and organizational skills EXPERIENCE

Gao Tek Inc. August 2023 – Till Present

HR INTERN – Assistant Team Lead

Full Cycle Recruitment Process

Screen resumes and Conduct Interviews

Induction and Onboarding of new hires

Assist team with agenda preparation, inviting guest speakers, attendees and sponsors for virtual events.

Prepare Daily and weekly Performance report for my team.

Update ATS management sheet with up-to-date data for the team.

Monitor and shadow Interviews conducted by new HRAs.

Report team performance to the management.

SHEilds FZ LLC Nov 2019 – Jan 2022

Course Advisor (Sales Associate)

Worked with the Middle East Branch of SHEilds Ltd., a UK based educational firm as a Course Advisor cum Sales Associate

Maintaining Customer satisfaction and Sales as equal balance to ensure program delivery.

Build strong client handling and relationship building skills while meeting the Sales Targets.

Co-ordinate with different departments to resolve customer query and maintain customer satisfaction.

HyperQuality (ROGERS) Nov 2014 – April 2019

Human Resources Assistant

Screen resumes and manage email correspondence with the candidate.

Interview qualified candidates, induct and onboard new hires.

Assist the HR team in carrying out the full cycle recruitment process.

Background verification

Senior Quality Consultant ROGERS (Canadian Telecom Services)

Check the Call quality and Customer Service of the agents.

Send Feedback Report to the Head office.

Co-ordinate with Manager to ensure Call Quality is maintained as per Company’s Policy IBM Global Process Services June 2013 – Sept 2014 Amazon UK– Customer Service

Resolve Customer Query for the ordered Products to maintain customer satisfaction.

Co-ordinate with Shipping companies to give delivery timeline to priorities a delivery if its delayed.

I-Energizer Oct 2011 – Nov 2012

Sr. Technical Support Advisor– ELECTRONIC ARTS

Offering Troubleshooting for browser and games for PC, Xbox and Playstations.

Maintaining Customer satisfaction to ensure program delivery while meeting targets.

Co-ordinate with the Management to notify for any error in the overall Product or batch. CERTIFICATIONS

Knowledge of Computers: Windows 98, Windows XP, Microsoft Outlook, Windows 2003, MS- Word, MS-Excel, PowerPoint, Infusion Soft, Salesforce, MS teams. EDUCATION & QUALIFICATIONS

Bachelor of Science in Information Technology (B.Sc- IT) HNB Garhwal University: Dev Bhoomi Institute of Applied Science,Srinagar,Uttarakhand, India 2010

Graduate Certificate in Human Resources and Business Management - Pursuing Algoma University: Brampton 2022-2024



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