Brian Craighead

Summary: Email ad1nde@r.postjobfree.com

https://www.linkedin.com/in/brian-craighead-381805138

Over Six years of hardware support, troubleshooting on Desktops, laptops and tablets, software, Windows based platforms, mobile devices, servers, Network/Systems Administrator’s role, Remote Desktop, Routers. Help Desk

Currently working on CompTIA Security+ Network, Certification, and Information security. Experience with compliance security frameworks and ISO 27001, SOC2, COBIT, NIST CSF Framework, auditing, and compliance, governance, risk management, using risk assessment tools, compliance automation software efforts.

Understanding of development methodology and the best approach that appropriately fits the needs of the project. Software Development life cycle (SDLC) Framework/Development/Whole Process/Best practices.

Implementation of team’s using Secure Software Development Lifecycle (SSDLC), project lifecycle/Transition to DevSecOps.

Familiarity with Agile Manifesto

9 years of experience with the Unites States Navy and the United States Army National Guard

Navy- Armed Forces Expeditionary Medal, National Defense Service Medal, Navy Good Conduct Medal, Naval Commendation award, Star Performer twice during deployment during operation Southern Watch, and Desert Fox.

Excellent communication skills

Ability to work effectively both independently and as part of a team.

Skills:

Microsoft Office Suite

Office 365

Software Development life cycle (SDLC) Framework

Secure Software Development Lifecycle (SSDLC)

Word/Excel/PowerPoint

Written and verbal presentation skills,

Sales Force Application Windows Active Directory

SQL Server Data Tools (SSDT),

PHP

Wamp Server64

MySQL, (Java)-Jdk-8, JE

Java Script

Citrix

HTML. Compliance 800-83

RStudio

Client / Server

SaaS Services,

Networks/IT Security

SCCM

AS-400

Micro Focus/Rumba

GOLDMINE

Active Directory

Group Policy Administration.

Switches, firewalls

SAE ANSI/EIA-649B

Pen testing

Nmap

Wireshark

Nessus

PfSense

Zenmap

Kali 2 Linux

Service Now

IT HIPPA Compliance

SOC 2

NIST 800-53

NIST 800-171

Soc2

HITRUST

COBIT

PCI DSS Compliance

GDPR

CIS Controls Framework

Professional Experience:

Smart Source Technologies: December 2018-Present

IT Project Coordinator Specialist Contracts

Temporary position until completion of contract for various contracts and work orders. Diagnosing and repairing computers on both hardware and software. The hardware support, troubleshooting on Desktops, laptops and tablets, software, Windows based platforms, mobile devices, servers, Remote Desktop, Routers. Help Desk

Help Desk, troubleshooting.

Identify and troubleshoot system hardware problems.

Perform Quality Control inspections, with reports that include daily and/or weekly productivity.

Programming, with various applications, Database servers, SQL, PHP, GIT, Arconis True Image for crucial.

Time management skills to ensure the efficient utilization of resources including parts, tools, inventory, own time, etc.

Ability to navigate through SAP and Excel software used for order processing.

An ability to prepare and interpret flowcharts, schedules, and step-by-step action plans.

Solid organizational skills, including multitasking and time-management.

Strong client-facing and teamwork skills

Familiarity with risk management and quality assurance control

Strong working knowledge of Microsoft Project and Microsoft Planner

Hands-on experience with project management tools

Coordinated project schedules, resources, equipment, and information Liaising with clients to identify and define project requirements, scope and objectives.

Ensuring that clients’ needs are met as the project evolves.

F2Onsite-IT Services Contracted for Department of Transportation Dec-2022-March-2023

Desktop Support Technician

Resolved computer problems and errors.

Set up new laptop Department of Transportation, transferred existing PC Image using the user profile Via Cloud.

Registered New PC into department system under user. Collected old PC, used active directory to document end life of old PC and Recorded new PC Serial Make Model

Documented all issued and returned Assets and entered all reclaimed hardware into the system.

Entered User and assigned PC to employee, listing every application installed and any outstanding if escalated Permission was need for approval.

Added Printers set up printers and account preferences, using active directory.

Installed Drivers, and Installed appropriate software according to position, leadership role.

Assisted front-end users including replacing computer equipment, keyboards, memory, motherboards, and other components.

Set up and configure new computer and internet equipment.

Performed routine inspection of equipment.

Updates computer software and operating systems

Remotely or physically assists in computer-related concerns Antivirus and anti-malware. And set up VPN for remote access for remote workers.

Networking: LAN&VPN/Remote Connectivity, TCP/IP

Working with users to set up desktop and laptop computers, installing company software and troubleshooting problems.

Aon

IT Technical Specialist/Advisor January 2021-August/2022

Duties:

Worked as contracted third party outsourced IT consultant Tech, supported onsite IT support 300 employees, for client corporation, with additional support, with 25 additional team members, via remote support servicing entire North American Group in addition to onsite client. Answering calls up to 50 daily, quota of 100 tickets completed per month.

Performed windows 10 imaging to support over 300 laptops, and configuration of switches, routers, and remote access, administrative computer management. Hardware: PCs, Laptops, Telephony Systems, Printers, Routers, Modems.

Networking: LAN&VPN/Remote Connectivity, TCP/IP

Platforms: Windows, Unix, NetWare Servers, Citrix. AS/400, Microfocus/Rumba, Documaker.

Multi-Factor Authentication, GlobalProtect Encryption, Okta Verification, Service Now

Including systems analysis and design, web applications, mobile app development, information security and disaster recovery. Networking, including network design, Routers, Routes, and network administration. Business, communication, and management, including e-commerce, technical project management, professional communication, marketing, and managerial accounting.

Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.

Interviews users to collect information about problems and leads users through diagnostic procedures to determine source of error. Determines whether problems are caused by hardware such as modem, printer, cables, or telephone, peripherals.

Handles problem recognition, research, isolation, resolution, and follow-up for routine user problems, referring more complex problems to supervisor or technical staff.

Logs and tracks calls using problem management database and maintains history records and related problem documentation. Programming, with various applications, Database servers.

Time management skills to ensure the efficient utilization of resources including parts, tools, inventory, own time, etc.

Ability to navigate through SAP and Excel software used for order processing.

An ability to prepare and interpret flowcharts, schedules, and step-by-step action plans.

Solid organizational skills, including multitasking and time-management.

Strong client-facing and teamwork skills

Familiarity with risk management and quality assurance control. Prepares standard statistical reports, such as help desk incident reports, Asset management.

Analyzes and evaluates incident reports and makes recommendations to reduce help line incident rate.

Consults with programmers to explain software errors or to recommend changes to programs.

-Tele performance January- 2018-October-2019

Manage large amounts of inbound and outbound calls in a timely manner.

Follow communication “scripts” when handling different topics.

Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.

-Sycamore Hills Golf Course: Oct 2016- November-2019

Handled basic maintenance practices such as mowing greens, raking sand traps, handled basic maintenance practices as well as course set up and Tee placement.

Army National Guard. November/2010-October/2016

Primary assignment is to operate as one of the first personnel in an area, provide forward reconnaissance and spotting for the U.S. Army Cavalry Scout 19-Delta, and find and relay key information about the enemy to commanders and leaders in the field.

Their duties include assisting with observation and listening posts, gathering reconnaissance information. Performs duties as crew member, operates, and performs operator maintenance on scout vehicles: Cavalry Fighting Vehicle HMMWV (Humvee), crew-served weapons, anti-armor weapons, and communications equipment. Trained in infantry squad tactics, Close quarters combat.

TRG: January/2007-December/2009

Field account Sales Executive for Tel communication Sales B2-2B I was charged with an executive account for a major telecommunication corporation. Developed own leads and relations, with potential prospecting, and net working with customers and retaining current account retention.

Preformed marketing and promoting specific products to medium to large corporations, developed marketing and business plan as directed by the client company.

keeping constant communication open to ensure their best interest and needs are understood and how they will solve client’s individual’s needs to minimize cost. Interactive with corporate office manager and customers getting valuable feedback for reactions of current and new marketing and strategy and implementing it to my business plans solutions-focused method for reducing the amount of membership cancellations by 15% each quarter for 2009.

United States Navy, San Diego CA. October/1995 – September/1998

Aviation electrician, and Night Shift Supervisor, assigned to flight deck operations aboard an aircraft carrier during night flight operations, responsible for 12 up to 18 trainees, responsibilities included, daily Turnaround inspections, servicing aircraft, fuel, oil, upon completion of inspection.

Was the final word to sign off aircraft as Safe for Flight. Headed monthly, biannually, documenting, evaluation of overall, individual performance and safety while performing daily maintenance on eight, ES-3A, Sea Shadows, and classified aircraft.

Responsibilities included qualifying and maintaining certification, in aviation, and shipboard firefighting qualifications and certification.

Administration duties, with documentation and presentations to senior administration, current development, of work performed and hours logged on sensitive material.

Personally headed and conducted Preparation and coordination of annual squadron internal and Fleet wide (CAG) Carrier Air Group operational readiness audit.

Certified to use handle move and safely storing, hazardous spills and containment, disposal, of hazardous waste incoordinate with Nav-Osh and DoD Regulations.

Responsibilities included: Determine schedules, sequences, and assignments for work activities, based on work priority, quantity of equipment and skill of personnel.

Awards:

Navy- Armed Forces Expeditionary Medal, National Defense Service Medal, Navy Good Conduct Medal, Naval Commendation award, Star Performer twice during deployment during operation Southern Watch, and Desert Fox.

Education:

Indiana Institute of Technology: B.A: Information systems Computer Science, 2018-2020. Completed.

Purdue Global University 2022- Present

Master of Science in Cybersecurity Management at Purdue University. For outstanding Academic Achievement, became member of Honor Society, The National Society of Leadership and Success, for GPA: 3.86 Currently Attending.

Ivy Tech, Spring- Pursuing A Certification currently working on CompTIA Security+ Certification. Technical Certificate:

Purdue University: August/1999-December/2006

Arts and Science: Pursued Bachelors in Elementary Special Education

Was a member of the Men Rugby Team, Was a member of a Fraternity

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