KAROLINA LUPIICHUK

Chicago, Illinois, *****

Cell: 216 - 645 - 5805

ad1nd4@r.postjobfree.com

Summary

Capable and motivated recent graduate with a thorough grounding in the principles of hotel service. Excellent time management skills and adept at prioritizing tasks in a fast-paced working environment. Strong team player with the drive and determination necessary to provide exceptional service and meet ambitions performance targets. Skills

• Fluent in Ukrainian, Russian, Polish and English

• Excellent planner and coordinator

• Outstanding customer service

• MS Office proficiency

• Attention to detail

• Excellent communication skills

• Multi - tasking.

Experience

Table 45 Restaurant at the InterContinental Hotel Cleveland February 2023 to November 2023

Hostess

• Receiving and greeting customers

• Answering phones, taking and confirming reservations

• Taking phone orders

• Accommodates guests with special request

• Maintains organisation of host stand and keeps supplies stocked. Server Assistant / Food Runner

• Set and prepare tables for dining, including folding napkins, polishing silverware and glasses

• Serving water and bread for guests

• Servers as food quality inspector to ensure final product preparations align with company standards before delivering items to guests

• Delivers food items in timely manner to ensure optimum food when it reaches the guests

• Greets guests when approaching the table and matches food items with the correct guests.

Aparthostel - Poznań, Poland

Front Desk Agent - October 2019 to August 2022

• Made guest and group reservations, processing check - ins and check

- out for customers

• Handled payment processing and provided customers with receipts and proper bills and change

• Responded to inquiries and room requests made online, by phone and via email

• Investigated and independently resolved customer complaints to boost satisfaction

• Welcomed large volume of guests and improved overall customers service.

Hotel JS Alcudi - Mar - Alcúdia, Spain

Housekeeping - March 2018 to July 2018

• Cleaned and stocked 12 - 15 rooms per daybed replacing used towels and lines, vacuuming floors, making beds and restocking bathroom items

• Used cleaning chemical following proper guidelines

• Reported damage or theft of hotel property to management. Education

WSB University June 2022

Master of Science: Management and Quality Studies

Poznań, Poland

The Academy of hotel Management and catering industry June 2020

Bachelor of Science: Tourism and recreation

Poznań, Poland

Personal References

Shane Mastroine

Manager at Table 45

Cleveland, OH 44102

ad1nd4@r.postjobfree.com

330-***-****

Natalya Busko - Lupiychuk

Brunswick, OH 44212

216- 410- 8443

Dale Harrison

Bartender at Table 45

Cleveland, OH 44102

ad1nd4@r.postjobfree.com

412-***-****

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