Customer Service Team Member

Quashia Thompson

240-***-**** ****************@*****.*** Indian Head, MD

Relevant Skills

Trained in telephone etiquette

Proficient use of multi-line telephone systems

Strong communication and research skills

Proficient in basic office accounting procedures

General knowledge of the operation of standard office equipment Excellent organizer; able to represent an organization with outstanding professionalism, integrity, dependability and confidence

Exceptional customer service and interpersonal skills Strong communication and research skills

Superior honors working relationships with the public. Experience

05/2023 – Current

● Team Member Shake Shack Washington, DC

Areas of Responsibility

● Food prep, cooking, and cleaning.

● Delivering exceptional hospitality to our guests.

● Balancing high volume with high quality.

● Participating in ongoing training and development. 06/2016 – Current

o Reiki Practitioner Insane Love Grounds

● Responsible for overseeing the general operations of a business

● Utilizing an evidence-based approach; I’ve transformed the lives of over 200 patients using energy principles, preparing clients medical histories, and activating the healing process treating a range of conditions such as stress, headaches, body-aches, lifestyle changes, chronic pain, and sleeping disorders.

06/2014 – 11/2018

o Sales Representative Deadstock DMV Waldorf, MD

● Responsible for generating leads, meeting, and exceeding sale goals

● Negotiating all contracts with prospective clients

● Preparing weekly and monthly reports

● Coordinating sales efforts with marketing programs

● Maintaining client records

● Creating promotional emails; Deals

● Management of social media

● Graphics of sale items

● Management of travel sales; (Boston, MA sneakercon) 09/2014– 05/2015

o Paraprofessional Educator Charles County Public Schools Waldorf, MD

● Responsible for supervising students in the event their regular teacher is unable to lead class.

● Maintained classroom behavior

● Able to quickly interpret lesson plans

● Created reports to inform the Lead teacher of student’s successes

● Provided one on one support to students and assisted lead educators

● Reinforces skills learned in instruction.

Education

08/2010 – 06/2014

o Westlake High School Waldorf, MD

General Education Highschool Diploma

08/2014 – 05/2015

● MedTech Washington, DC

Medical Education Basic Knowledge

07/2016 – 06/2017

● Northern Virginia School of Therapeutic Massage Falls Church, VA Therapeutic Massage and Business Massage Certification 11/2019 – 2020

● Udemy Online

Computer Literacy and Basic Computer Skills for Productivity Computer Basics with MS Office

Diploma in Computer Application

The Complete Networking Fundamental Course

IT Fundamentals

06/2022

● Reiki Training and Healing Baltimore, MD

Level one and two of Reiki Healing Reiki Certification References

Asia Foreman University of MD 202-***-**** *********@*****.*** London Mosely United States Air Force 202-***-**** *******@*****.*** Kameisha Proctor Mentor 202-***-**** *******@*****.***

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