Program Manager Crisis Management

Everett Dean Fritz

**** ******* ****** ** *********, KY 40509

Day: 859-***-****

E-mail: ***********@*****.***

Expertise Forty-five years with IBM / Contractor in technical and professional positions, with over twenty-five years of corporate IT experience. Boulder, CO, Rochester, MN, and Lexington, KY

Thirty-seven years as an IBM employee (1974 – 2011) – Retired, Eight years as a contractor (CDI, Artech, and Collabera) with IBM (2012

– 2020). This position was in-sourced to IBM, and the position was eliminated.

I supported the Honeywell account for four months as a Salesforce Fusion System Admin with TCS contractor (03/2022 – 06/2022). Honeywell eliminated the Contractor position because the project was one year behind schedule.

More than Twenty-five years of experience working as a Technical Architect, Resiliency Project / Program Manager, and Crisis Management, with direct customer interaction. I have directly communicated technical and professional capabilities and proposed solutions with a level of detail appropriate to the audience (i.e., executive summaries versus technical team deep dives). Architectural experience developing vendor-agnostic solutions encompassing a broad scope of technology environments.

Professional experience designing, implementing, and testing custom technology and procedural-based solutions for internal and outsourcing customers. Skills developed around solution architecture, custom element costing, employing time management to meet deadlines, and utilizing communications skills in working with large, diverse, and geographically dispersed teams. Education

Lafayette High School – Lexington, KY Sept 68 – June 71 Front Range College (AA Electronics) – Thornton, CO Nov 1982 – May 1984 Certification

and Training

Tools

IBM Certified Education

Project Management

Disaster Recovery Institute International (DRI)

Certified Business Continuity Professional (CBCP)

ISO 27031 Disaster Recovery Standards

ISO 27001 Disaster Recovery Planning

AWS

Service Now

Everett Dean Fritz

2398 Patchen Wilkes DR Lexington, KY 40509

Day: 859-***-****

E-mail: ***********@*****.***

Professional

Experience

March 2022 –

June 2022

(Contract

ended with

TCS)

LDRPS (Living Disaster Recovery Planning System)

Salesforce Fusion

Frontline Live (Business Continuity & Recovery)

Continuity Logic 360

BCM

MS Project Plan

MS Excel

MS Visio

MS PowerPoint

SharePoint

Agile

Azure

Salesforce - Fusion

Adding and deactivating users

Customizing the system to fit the organization’s processes.

Securing the system to ensure users only see the information that is appropriate to them.

Importing historical data

Training people on how to use the system properly.

Troubles problems when they arise.

Stay up to date on newly released features from Salesforce Nov 1995 –

Sept 2020

Technical Solution Architect (Business Continuity / Resiliency)

Provided technical solution documentation and pricing development of DR solutions for projects of varying complexity, including projects requiring multiple geography high availability across international borders -- including sub-minute recovery solutions.

Provided subject matter expertise on Disaster Recovery projects worldwide requiring on-site customer-facing interaction, requirements gathering, and solution development and implementation.

Provided lead technical and procedure support to IBM end-to-end value chain application recovery projects – including project due diligence and solution recommendations.

Interfaced with IBM internal and external customer contacts to maintain a high customer satisfaction rating with the services provided by the DRMSL team.

Provided due diligence to potential customers to determine hardware and staffing requirements for incoming deals requiring travel to customer locations for interviews with current personnel and inspection of existing recovery solutions.

Everett Dean Fritz

2398 Patchen Wilkes DR Lexington, KY 40509

Day: 859-***-****

E-mail: ***********@*****.***

Resiliency Project / Program Manager

Deployed and supported customer disaster recovery hardware/network/facilities third-party contracts for multiple customers.

Created Technical Recovery Guides (TRG) with input from Technical Resources

Created and managed Disaster Recovery Plans

Managed geographically dispersed teams of professionals dedicated to building audit-ready and tested plans to recover complex dispersed environments to Out of Region (OoR) locations.

Develop, coordinate, and conduct testing and exercising, including planning walk-throughs, tabletop exercises, technical tests, and functional drills.

Gathered artifacts to evidence the testing.

Manage BCP / Resiliency test events in partnership with Business Units, customers, and third-party vendors.

Develop and apply Disaster Recovery tiering application recovery.

Managed/performed Business Impact Analysis (BIA)

Managed/performed application mapping.

Planned and executed drills for multiple platforms (Cloud, ISeries, UNIX, zCloud, AWS, Mainframe, and Network)

Knowledge of Backups and Storage, Unix/Windows, VMware, Mainframe, Rsync, Azure, Operating Systems, IAM, Virtualization, and Network technologies

Managed issues discovered during exercises to closure.

Track conformance to SLAs and drive a culture of continuous improvement to minimize downtime.

Crisis Management Program

Deployed and supported customer Crisis Management Program for multiple customers.

Managed geographically dispersed teams of professionals dedicated to building an audit-ready Crisis Management Program.

Develop, coordinate, and conduct testing and exercising, including plan walk- throughs and table-top exercise drills.

Gathered artifacts to evidence the testing.

Manage Crisis Management Program test drills in partnership with Business Units, customers, and third-party vendors.

Clients Supported

- Fannie Mae

- Bank of America (BoA)

- Miller – Coors

- Avon

- State of Texas

- Flint Ink

- US Shoes

- Seminis Seed

- PNC

Everett Dean Fritz

2398 Patchen Wilkes DR Lexington, KY 40509

Day: 859-***-****

E-mail: ***********@*****.***

- Hertz

- Disney

- Meijer

- Chubb

- Honeywell

- Many More…

Contact this candidate