Support Specialist Customer Service

Bellanovsky Ronalda Gay

**** ******* **, ********, **, 43224 910-***-**** *********************@*****.*** Excellent customer support specialist with around 3 years of experience. Recent demonstration in a higher role of training associate. Combine high diligence and accuracy with willingness to innovate customer services strategies, and equally effective independently and on a team. Client specialist at FHH Solutions ( January 2020 – March 2021)

• Schedule appointments for clients

• Manage financial services on behalf of clients

• Schedule troubleshooting sessions for clients

Costco Online Retailer (March 2021- September 2022)

• Assist online customers with purchases

• Manage billing questions and issues

• Troubleshoot account problems

Customer service representative at Pandora Store (September 2022 – February 2023)

• Maintain standard client compliance

• Assure respect of company policies

• Build clientele trust and advise on purchases

Education

University of North Carolina at Pembroke (2020-2022) Associate degree in Business Administration

Key Skills

Active Listening

MS Office

New hire Training

Team support

Order Documentation

Productivity and Efficiency gains

Inventory management

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