Information Technology Salesforce Administrator

EDUCATION

ABHILASH GATTU

Dallas, TX 214-***-**** ***************@*****.*** Linkedin

The University of Texas at Dallas Dallas, TX

Master of Science, Business Analytics GPA: 3.67 Jan 2022 – Dec 2023 Relevant Courses: Business Analytics with R, Spreadsheet Modeling & Analytics, CRM with Salesforce, Data Visualization Vasavi College of Engineering Hyderabad, India

Bachelor of Engineering, Information Technology GPA: 3.20 Aug 2016 – May 2020 Relevant Courses: Object Oriented Programming using Java, Software Engineering, Operating Systems, Web Technologies, Database Management Systems

TECHNICAL SKILLS

Languages: Java, Python, R, SQL, Apex

Web Technologies: HTML, CSS, Java Script, Bootstrap, LWC, Visualforce Databases: MySQL, Oracle SQL

Data Visualization & Analytics: Tableau, Advanced Excel (VLOOKUP, Pivot Tables, Macros, VBA) Tools/Software: Git, JIRA, VS Code, Eclipse

Salesforce Skills: Salesforce.com Administration, Apex, LWC, Sales Cloud, Service Cloud, Community Cloud, Salesforce CPQ PROFESSIONAL EXPERIENCE

Larsen & Toubro Infotech, Navi Mumbai, India Salesforce Administrator. Oct 2020 – Nov 2021

• Served as primary Salesforce Administrator for the client REV Group Inc supporting 400+ users.

• Interacted with CSR’s and other users from all the brands in the organization through Service Now Ticketing Platform performing basic administrative tasks which include Setting up new users, Deactivating users, Password resets.

• Optimized customer support operations by implementing Web to Case and Email to Case functionalities, resulting in a 40% reduction in ticket resolution time.

• Created Queues and managed Case Assignment Rules by adding CSRs to the team managing cases.

• Implemented Case Sharing Rules for portal users under same Account to see each other’s Cases.

• Designed, developed, and deployed Apex Classes, Controller Classes, and Apex Triggers for various functional needs in the application.

• Executed comprehensive data quality checks, leveraging SOQL queries and Excel functions including VLOOKUP and Pivot Tables.

• Migrated 10+ workflows and process builders to Flows, aligning the company with industry best practices.

• Delivered impactful training sessions empowering users to learn salesforce experience and improve overall productivity by 14%.

Vinish Logistics, Hyderabad, India Junior Salesforce Administrator. Mar 2019 – Sep 2020

• Streamlined and optimized the company's Salesforce platform by assigning profiles and roles, managing user licenses, offboarding users, resulting in a 25% increase in sales team productivity and efficiency.

• Implemented Master-Detail Relationships, Look up Relationships, Roll-up summary fields and Formula fields on custom objects.

• Led the design and deployment of Custom tabs, Validation Rules, Approval Processes, and Workflows resulting in 40% reduction in manual data entry and streamlining of business logic automation.

• Created Public Groups and implemented Contact Sharing Rules to access each other’s contacts belonging to same Public Group.

• Extended Permission Sets for needs like temporary “delete” rights for a user as a part of data cleanup project, Granting access to a Lightning Application.

• Responsible for activities related to data management using Data Loader by uploading CSV files into Salesforce and checking the correctness of data.

• Developed and maintained 20+ custom reports and dashboards in Salesforce to track application progress in QA, UAT, resulting in a 30% reduction in testing time and improved overall project efficiency.

• Deployed multiple changes and developments made in UAT to PROD using Change sets. SALESFORCE PROJECTS

Patient Assessment Community

• Led a team of three towards development of a Salesforce community project built on Visualforce and Apex.

• A Salesforce Community that enables the Administrator to configure disease questionnaires and lets the community users answer those questionnaires. Each user gets to know their scores at the end of the assessment.

• Implemented user Profiles, Roles and configured Organization, Object, Field, and Record level Securities as per requirements.

• Created Reports and Dashboards to visualize results obtained after patients have answered the questionnaires. CERTIFICATIONS

Salesforce Certified Administrator Salesforce Certified Platform Developer 1 Salesforce Certified Sales Cloud Consultant

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