Customer Service Representative

EDWIN LANIYAN

ad1mrx@r.postjobfree.com linkedin.com/in/Edwin-Laniyan Arlington, TX 682-***-****

EDUCATION

The University of Texas at Arlington Arlington, TX December 2021

Degree Name

Bachelor of Business Administration in Management.

EXPERIENCE

Aetna Arlington, TX April 2019 – Present

Network Relations Specialist

Performed intake triage and respond to network inquiries including provider requests (e.g., policy and procedures, credentialing status, claims status, provider leads, etc.) internal customer requests.

Contributed support to department members in completing research and analysis to resolve concerns/issues raised by providers and other internal/external customers.

Senior Customer Service Representative November 2016 – March 2019

Acted as subject matter expert regarding technical assistance when needed on call related issues, products, and/or system applications delivery matters.

Coached, trained, and assisted in development of call center staff. participated and/or led special projects/initiatives addressing service issues.

Account Associate February 2015 – November 2016

Managed sales, account management and business retention support for Aetna products and services in support of profitable growth and other business objectives.

Identified constituent-specific service issues, identified solutions, and led resolution of issues.

ACTIVITIES & LEADERSHIP

Society for Human Resources Management Arlington, TX January 2019

Member

United with members on knowledge expansion events in HR Management field.

Collaborated with members to establish connections and develop leadership through events.

SKILLS

Experienced with Structured Query Language System, Microsoft Excel, and QNXT.

VOLUNTEER EXPERIENCE

Mission Arlington Arlington, TX May 2018

Assisted with community services, and donated household items to less privileged people.

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